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18 books
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1 voter
Service Design Books
Showing 1-50 of 534
This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)
by (shelved 63 times as service-design)
avg rating 4.36 — 557 ratings — published 2016
This is Service Design Thinking: Basics – Tools – Cases (Hardcover)
by (shelved 60 times as service-design)
avg rating 3.98 — 1,929 ratings — published 2010
Service Design: From Insight to Implementation (Paperback)
by (shelved 50 times as service-design)
avg rating 4.05 — 593 ratings — published 2013
Service Design for Business: A Practical Guide to Optimizing the Customer Experience (Hardcover)
by (shelved 35 times as service-design)
avg rating 3.56 — 183 ratings — published 2015
Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)
by (shelved 32 times as service-design)
avg rating 4.30 — 837 ratings — published
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)
by (shelved 25 times as service-design)
avg rating 4.11 — 685 ratings — published 2015
This Is Service Design Methods: A Companion to This Is Service Design Doing (Paperback)
by (shelved 21 times as service-design)
avg rating 4.43 — 68 ratings — published
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations (Paperback)
by (shelved 19 times as service-design)
avg rating 4.14 — 63 ratings — published 2014
An Introduction to Service Design: Designing the Invisible (Paperback)
by (shelved 14 times as service-design)
avg rating 4.02 — 50 ratings — published
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)
by (shelved 14 times as service-design)
avg rating 3.89 — 10,955 ratings — published 2009
Orchestrating Experiences: Collaborative Design for Complexity (Kindle Edition)
by (shelved 13 times as service-design)
avg rating 4.22 — 143 ratings — published
The Experience Economy: Work Is Theater & Every Business a Stage (Hardcover)
by (shelved 12 times as service-design)
avg rating 3.80 — 2,640 ratings — published 1999
The Service Startup: Design Thinking gets Lean (Paperback)
by (shelved 11 times as service-design)
avg rating 3.80 — 122 ratings — published 2014
Service Organization (Perspectives on Business)
by (shelved 10 times as service-design)
avg rating 4.03 — 70 ratings — published 2023
Value Proposition Design: How to Create Products and Services Customers Want
by (shelved 10 times as service-design)
avg rating 4.21 — 7,117 ratings — published 2013
Gamestorming: A Playbook for Innovators, Rule-breakers, and Changemakers (Kindle Edition)
by (shelved 10 times as service-design)
avg rating 3.95 — 6,781 ratings — published 2010
Thinking In Systems: A Primer (Paperback)
by (shelved 10 times as service-design)
avg rating 4.19 — 21,371 ratings — published 2008
The Design of Business: Why Design Thinking is the Next Competitive Advantage (Hardcover)
by (shelved 10 times as service-design)
avg rating 3.92 — 2,020 ratings — published 2009
Convivial Toolbox: Generative Research for the Front End of Design (Paperback)
by (shelved 9 times as service-design)
avg rating 4.18 — 149 ratings — published 2012
User Story Mapping: Discover the Whole Story, Build the Right Product (Paperback)
by (shelved 8 times as service-design)
avg rating 4.19 — 3,897 ratings — published 2012
101 Design Methods: A Structured Approach for Driving Innovation in Your Organization (Paperback)
by (shelved 8 times as service-design)
avg rating 4.06 — 698 ratings — published 2012
Business Model Generation (Paperback)
by (shelved 8 times as service-design)
avg rating 4.21 — 58,645 ratings — published 2010
Interviewing Users: How to Uncover Compelling Insights (Kindle Edition)
by (shelved 7 times as service-design)
avg rating 4.13 — 1,434 ratings — published 2013
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions (Hardcover)
by (shelved 7 times as service-design)
avg rating 4.21 — 820 ratings — published 2012
Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days (Hardcover)
by (shelved 6 times as service-design)
avg rating 4.19 — 23,214 ratings — published 2016
Sketching User Experiences: Getting the Design Right and the Right Design (Paperback)
by (shelved 6 times as service-design)
avg rating 3.90 — 2,516 ratings — published 2007
From Products to Services: Insight and Experience from Companies Which Have Embraced the Service Economy (Hardcover)
by (shelved 6 times as service-design)
avg rating 4.00 — 8 ratings — published 2007
Design at Your Service: How to Improve Your Business With the Help of a Designer (Paperback)
by (shelved 6 times as service-design)
avg rating 2.80 — 10 ratings — published 2011
Designing Services with Innovative Methods (Paperback)
by (shelved 6 times as service-design)
avg rating 3.94 — 16 ratings — published 2009
The Design of Everyday Things (Paperback)
by (shelved 6 times as service-design)
avg rating 4.15 — 46,921 ratings — published 1988
Thinking in Services: Encoding and Expressing Strategy through Design (Paperback)
by (shelved 5 times as service-design)
avg rating 3.52 — 21 ratings — published
Practical Empathy (ebook)
by (shelved 5 times as service-design)
avg rating 3.83 — 320 ratings — published 2015
Service Design with Theory (Paperback)
by (shelved 5 times as service-design)
avg rating 4.00 — 7 ratings — published 2012
How to Have Your Cake and Eat It Too: An Introduction to Service Design (Paperback)
by (shelved 5 times as service-design)
avg rating 3.73 — 60 ratings — published 2015
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis (Human Technology Interaction Series)
by (shelved 5 times as service-design)
avg rating 4.09 — 210 ratings — published 2010
Subject To Change: Creating Great Products & Services for an Uncertain World (Hardcover)
by (shelved 5 times as service-design)
avg rating 3.83 — 385 ratings — published 2008
Storytelling for User Experience: Crafting Stories for Better Design (Paperback)
by (shelved 5 times as service-design)
avg rating 3.75 — 503 ratings — published 2010
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play (Hardcover)
by (shelved 4 times as service-design)
avg rating 4.14 — 2,900 ratings — published 2019
Creative Confidence: Unleashing the Creative Potential Within Us All (Hardcover)
by (shelved 4 times as service-design)
avg rating 3.98 — 14,113 ratings — published 2013
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action (Hardcover)
by (shelved 4 times as service-design)
avg rating 3.96 — 1,088 ratings — published 1993
Principles of Facilitation: The Purpose and Potential of Leading Group Process by David Sibbet (2002-02-01)
by (shelved 4 times as service-design)
avg rating 5.00 — 3 ratings — published 2002
Service Design - Practical Access to an Evolving Field (Paperback)
by (shelved 4 times as service-design)
avg rating 0.0 — 0 ratings — published
Design for How People Think: Using Brain Science to Build Better Products (Paperback)
by (shelved 4 times as service-design)
avg rating 3.66 — 314 ratings — published
The Field Guide to Human-Centered Design (Paperback)
by (shelved 4 times as service-design)
avg rating 4.18 — 364 ratings — published 2015
Mental Models: Aligning Design Strategy with Human Behavior (Paperback)
by (shelved 4 times as service-design)
avg rating 3.87 — 1,074 ratings — published 2008
Just Enough Research (Paperback)
by (shelved 4 times as service-design)
avg rating 4.19 — 2,102 ratings — published 2013
Facilitator's Guide to Participatory Decision-Making (Paperback)
by (shelved 4 times as service-design)
avg rating 4.27 — 686 ratings — published 1996
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Paperback)
by (shelved 4 times as service-design)
avg rating 4.02 — 1,251 ratings — published 2004
The Journey to the Interface: How public service design can connect users to reform (Paperback)
by (shelved 4 times as service-design)
avg rating 3.38 — 8 ratings — published 2006
Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant (Hardcover)
by (shelved 4 times as service-design)
avg rating 4.01 — 86,226 ratings — published
“Service Marketing delivers when great communication meets great service design.”
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“Systems are never final, they must always be evolving”
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