Andy Polaine

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Andy Polaine

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Member Since
September 2019


Average rating: 4.07 · 539 ratings · 29 reviews · 3 distinct worksSimilar authors
Service Design: From Insigh...

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4.07 avg rating — 538 ratings — published 2013 — 9 editions
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Touchpoint 3#1 - Leaning, C...

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it was amazing 5.00 avg rating — 1 rating — published 2011
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サービスデザイン

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The Gilded Ones by Namina Forna
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Quotes by Andy Polaine  (?)
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“The approach taken in the Gjensidige project is an example of classic service design—insights research, workshops, service blueprinting, service proposition development, concept sketches and presentations, experience prototyping, testing, and delivery.”
Andy Polaine, Service Design: From Insight to Implementation

“In the Gjensidige project, then, one of the key challenges was to develop a service proposition that eliminated price as the key deciding factor.”
Andy Polaine, Service Design: From Insight to Implementation

“Service design is not simply something to add on top of a business proposition after all the numbers have been crunched; it is fundamental to the entire organization and its offerings, and can create a paradigm shift in corporate culture and thinking to one of sustained value and innovation”
Andy Polaine, Service Design: From Insight to Implementation




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