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Designing Services with Innovative Methods

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4.09  ·  Rating details ·  11 Ratings  ·  3 Reviews
This book presents the emerging and increasingly important field of serivce design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini, Politecnico di Milano, and Stefan Holmlid, University of Linköping, discuss how: Design Thinking and innovative methods work as tools for co-creating services and desirable value propositions. Servic ...more
Paperback, 272 pages
Published 2009 by University of Art and Design Helsinki
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Richard Arnott
Nov 19, 2012 rated it it was amazing
It is an excellent well researched book to introduce Service Design. I particularly enjoy the mix of theory and practice from multiple perspectives and I constantly dip in and out of it. The book is still one of the must reads in the category, which is now growing slowly and I'm so pleased I purchased it on its release because it is now out of print.
Satu
May 13, 2012 rated it it was amazing  ·  (Review from the author)
Ebook version available at Ellibs http://www.ellibs.com/fi/book/9789525...
Yvonne
Sep 26, 2012 added it
Please, I'm trying to buy this book but can not find. Could anyone tell me where I could buy it online?
Thank you very much.
Satu
Jul 24, 2013 rated it it was amazing  ·  (Review from the author)  ·  review of another edition
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Book is available at Ellibs 1 3 May 13, 2012 12:57PM  
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At the moment, Satu Miettinen works as a professor of applied art and design at the University of Lapland. For several years she has been working with service design research and writing. She is actively working with service design research in the area of social and public service development. Her research interest is in developing artistic and drama based methods in the area of service design. Sh ...more
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