Lou Downe


Louise Downe writes under the pen name Lou Downe.

Director of Design and Service Standards for the UK Government, based at GDS and founder of service design in government, she was voted one of the UKs top 50 creative leaders,and one of world’s 100 most influential people in digital government.

Lou Downe isn't a Goodreads Author (yet), but they do have a blog, so here are some recent posts imported from their feed.


This blog post was kindly translated into Spanish from the original by Beatriz Belmonde, Strategy and Service Design Lead at Madrid’s Public Tech Lab. Graciaz Beatriz! Good Services the book is outnow

¿Qué es un buen servicio y por qué nos cuesta tanto hablar sobre ello? Últimamente he estado haciéndome esta pregunta muchas veces. Intentando averiguarlo, hace un año publiqué este tuit y, exceptu...

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Published on February 11, 2020 00:03
Average rating: 4.73 · 15 ratings · 3 reviews · 1 distinct workSimilar authors
Good Services: Decoding the...

4.73 avg rating — 15 ratings
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