Lou Downe


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Louise Downe writes under the pen name Lou Downe.

Director of Design and Service Standards for the UK Government, based at GDS and founder of service design in government, she was voted one of the UKs top 50 creative leaders,and one of world’s 100 most influential people in digital government.

Lou Downe isn't a Goodreads Author (yet), but they do have a blog, so here are some recent posts imported from their feed.

Introducing the good services scale

I made a scale to measure the quality of services using the 15 principles of Good Service design. Here’s why.





When I wrote Goods Services I made a pledge – to write something useful, and above all simple.





I deliberately didn’t include any kind of matrix, ‘canvas’ or score into the book because hell is other people’s diagrams, and I wanted to see how people would make use of the 15 Principles of Good

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Published on June 24, 2020 00:35
Average rating: 4.33 · 222 ratings · 29 reviews · 3 distinct worksSimilar authors
Good Services: Decoding the...

4.38 avg rating — 113 ratings2 editions
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Good Services: How to Desig...

4.24 avg rating — 78 ratings
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Good Services: How to desig...

4.39 avg rating — 31 ratings
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“we now exist in a world where we compete on the quality of our services, not the strength of our messages.”
Lou Downe, Good Services: How to Design Services that Work



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