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33 books
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20 voters
Customer Service Books
Showing 1-50 of 580
Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
by (shelved 28 times as customer-service)
avg rating 3.85 — 10,008 ratings — published 1992
Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 27 times as customer-service)
avg rating 4.04 — 76,294 ratings — published 2000
Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 26 times as customer-service)
avg rating 3.90 — 4,986 ratings — published 2001
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
by (shelved 16 times as customer-service)
avg rating 3.91 — 784 ratings — published 1995
The thank you economy (Paperback)
by (shelved 13 times as customer-service)
avg rating 3.84 — 13,172 ratings — published 2010
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 10 times as customer-service)
avg rating 3.94 — 1,441 ratings — published 2013
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
by (shelved 10 times as customer-service)
avg rating 4.06 — 994 ratings — published 2013
Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 9 times as customer-service)
avg rating 3.85 — 772 ratings — published 2016
How to Win Friends & Influence People (Paperback)
by (shelved 8 times as customer-service)
avg rating 4.22 — 1,122,026 ratings — published 1936
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)
by (shelved 8 times as customer-service)
avg rating 4.00 — 350 ratings — published 2010
Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.92 — 29,083 ratings — published 1996
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.88 — 7,756 ratings — published 2002
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)
by (shelved 7 times as customer-service)
avg rating 4.00 — 1,404 ratings — published 2016
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
by (shelved 7 times as customer-service)
avg rating 3.99 — 290 ratings — published 1996
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by (shelved 7 times as customer-service)
avg rating 3.71 — 210 ratings — published 1991
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by (shelved 6 times as customer-service)
avg rating 3.72 — 92 ratings — published 2011
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.18 — 1,027 ratings — published
Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.02 — 767 ratings — published 2012
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.20 — 6,181 ratings — published 2002
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.75 — 5,016 ratings — published 2006
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.91 — 1,030 ratings — published 2008
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.43 — 29,439 ratings — published
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.90 — 79 ratings — published 2009
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)
by (shelved 5 times as customer-service)
avg rating 4.02 — 306 ratings — published
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.96 — 171 ratings — published 2008
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)
by (shelved 5 times as customer-service)
avg rating 3.82 — 78 ratings — published 2013
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.07 — 620 ratings — published 1998
The Big Book of Customer Service Training Games (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.76 — 133 ratings — published 1998
Customer Service For Dummies (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.64 — 89 ratings — published 1995
The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
by (shelved 4 times as customer-service)
avg rating 4.12 — 24,458 ratings — published 2017
Achieving Excellence Through Customer Service (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.73 — 60 ratings — published 1991
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.95 — 188 ratings — published 2013
The Simple Truths of Service (Hardcover)
by (shelved 4 times as customer-service)
avg rating 4.13 — 404 ratings — published 2005
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.34 — 99 ratings — published 2008
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.80 — 383 ratings — published 2002
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.74 — 98 ratings — published 2012
Weird Things Customers Say in Bookshops (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.74 — 30,218 ratings — published 2012
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)
by (shelved 4 times as customer-service)
avg rating 4.04 — 69 ratings — published 2009
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by (shelved 4 times as customer-service)
avg rating 3.68 — 147 ratings — published 2004
The Ultimate Question: Driving Good Profits and True Growth (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.68 — 677 ratings — published 2006
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 4.02 — 46 ratings — published
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 4.37 — 13,050 ratings — published 2013
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
by (shelved 3 times as customer-service)
avg rating 3.88 — 3,897 ratings — published 2000
Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 3 times as customer-service)
avg rating 3.93 — 823 ratings — published 2012
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 3.92 — 107 ratings — published 2009
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.03 — 266 ratings — published 2015
Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.04 — 9,028 ratings — published 2006
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.04 — 377 ratings — published 1999
Zingerman's Guide to Giving Great Service (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.07 — 412 ratings — published 2004
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)
by (shelved 3 times as customer-service)
avg rating 3.94 — 140 ratings — published 2013
“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.
Even the people you're paid to shoot at?
Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
― Resident Mad Scientist
Even the people you're paid to shoot at?
Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
― Resident Mad Scientist
“Even your most loyal customers always have a choice about where to take their business.”
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
― Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan
