Customer Service Books

Showing 1-50 of 610
Delivering Happiness: A Path to Profits, Passion, and Purpose Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 28 times as customer-service)
avg rating 4.04 — 76,938 ratings — published 2000
Rate this book
Clear rating
Raving Fans: A Revolutionary Approach to Customer Service Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
by (shelved 28 times as customer-service)
avg rating 3.84 — 10,215 ratings — published 1992
Rate this book
Clear rating
Be Our Guest: Perfecting the Art of Customer Service Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 27 times as customer-service)
avg rating 3.90 — 5,237 ratings — published 2001
Rate this book
Clear rating
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
by (shelved 18 times as customer-service)
avg rating 3.90 — 799 ratings — published 1995
Rate this book
Clear rating
The thank you economy The thank you economy (Paperback)
by (shelved 13 times as customer-service)
avg rating 3.84 — 13,209 ratings — published 2010
Rate this book
Clear rating
The Effortless Experience: Conquering the New Battleground for Customer Loyalty The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 11 times as customer-service)
avg rating 3.94 — 1,487 ratings — published 2013
Rate this book
Clear rating
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
by (shelved 11 times as customer-service)
avg rating 4.06 — 1,019 ratings — published 2013
Rate this book
Clear rating
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)
by (shelved 9 times as customer-service)
avg rating 3.99 — 1,456 ratings — published 2016
Rate this book
Clear rating
Hug Your Haters: How to Embrace Complaints and Keep Your Customers Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 9 times as customer-service)
avg rating 3.85 — 793 ratings — published 2016
Rate this book
Clear rating
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
by (shelved 8 times as customer-service)
avg rating 4.18 — 1,094 ratings — published
Rate this book
Clear rating
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
by (shelved 8 times as customer-service)
avg rating 3.98 — 295 ratings — published 1996
Rate this book
Clear rating
How to Win Friends & Influence People How to Win Friends & Influence People (Paperback)
by (shelved 8 times as customer-service)
avg rating 4.21 — 1,176,782 ratings — published 1936
Rate this book
Clear rating
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.99 — 353 ratings — published 2010
Rate this book
Clear rating
Fish: A Proven Way to Boost Morale and Improve Results Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.92 — 29,477 ratings — published 1996
Rate this book
Clear rating
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.88 — 7,957 ratings — published 2002
Rate this book
Clear rating
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
by (shelved 7 times as customer-service)
avg rating 4.41 — 41,570 ratings — published 2022
Rate this book
Clear rating
Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service (Paperback)
by (shelved 7 times as customer-service)
avg rating 3.71 — 212 ratings — published 1991
Rate this book
Clear rating
The Power of Moments: Why Certain Experiences Have Extraordinary Impact The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.11 — 25,953 ratings — published 2017
Rate this book
Clear rating
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by (shelved 6 times as customer-service)
avg rating 3.70 — 94 ratings — published 2011
Rate this book
Clear rating
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.01 — 329 ratings — published
Rate this book
Clear rating
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.01 — 790 ratings — published 2012
Rate this book
Clear rating
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.20 — 6,384 ratings — published 2002
Rate this book
Clear rating
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.75 — 5,046 ratings — published 2006
Rate this book
Clear rating
Rate this book
Clear rating
Rate this book
Clear rating
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.98 — 174 ratings — published 2008
Rate this book
Clear rating
The Simple Truths of Service The Simple Truths of Service (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.12 — 420 ratings — published 2005
Rate this book
Clear rating
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)
by (shelved 5 times as customer-service)
avg rating 3.81 — 79 ratings — published 2013
Rate this book
Clear rating
Rate this book
Clear rating
The Big Book of Customer Service Training Games The Big Book of Customer Service Training Games (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.77 — 134 ratings — published 1998
Rate this book
Clear rating
Customer Service For Dummies Customer Service For Dummies (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.61 — 89 ratings — published 1995
Rate this book
Clear rating
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
by (shelved 4 times as customer-service)
avg rating 4.36 — 14,377 ratings — published 2013
Rate this book
Clear rating
Achieving Excellence Through Customer Service Achieving Excellence Through Customer Service (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.73 — 60 ratings — published 1991
Rate this book
Clear rating
Outside In: The Power of Putting Customers at the Center of Your Business Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.93 — 838 ratings — published 2012
Rate this book
Clear rating
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.94 — 192 ratings — published 2013
Rate this book
Clear rating
Rate this book
Clear rating
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.80 — 383 ratings — published 2002
Rate this book
Clear rating
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.70 — 101 ratings — published 2012
Rate this book
Clear rating
Weird Things Customers Say in Bookshops Weird Things Customers Say in Bookshops (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.74 — 30,727 ratings — published 2012
Rate this book
Clear rating
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)
by (shelved 4 times as customer-service)
avg rating 4.04 — 69 ratings — published 2009
Rate this book
Clear rating
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by (shelved 4 times as customer-service)
avg rating 3.67 — 149 ratings — published 2004
Rate this book
Clear rating
The Ultimate Question: Driving Good Profits and True Growth The Ultimate Question: Driving Good Profits and True Growth (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.67 — 680 ratings — published 2006
Rate this book
Clear rating
Building a StoryBrand: Clarify Your Message So Customers Will Listen Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.26 — 27,203 ratings — published 2017
Rate this book
Clear rating
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 4.02 — 47 ratings — published
Rate this book
Clear rating
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
by (shelved 3 times as customer-service)
avg rating 3.88 — 3,973 ratings — published 2000
Rate this book
Clear rating
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 3.90 — 112 ratings — published 2009
Rate this book
Clear rating
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.04 — 283 ratings — published 2015
Rate this book
Clear rating
Setting the Table: The Transforming Power of Hospitality in Business Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.03 — 9,707 ratings — published 2006
Rate this book
Clear rating
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.05 — 375 ratings — published 1999
Rate this book
Clear rating
Zingerman's Guide to Giving Great Service Zingerman's Guide to Giving Great Service (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.07 — 420 ratings — published 2004
Rate this book
Clear rating


Theodore Roosevelt
“People don't care how much you know until they know how much you care”
Theodore Roosevelt

“How Do I Get a Human at Expedia?
Traveling is exciting, but when issues arise with bookings +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}, refunds, or changes, sometimes you just need a real person to help. That’s why so many travelers ask, “How do I get a human at Expedia?” The good news is that Expedia makes it simple to connect +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056} with a live agent who can provide immediate, professional, and friendly assistance +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}— whether you’re booking a hotel, checking a refund, or managing an itinerary.
The most direct and reliable way to reach a live person is to call Expedia’s customer care line at +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}. These numbers are available 24/7, ensuring that you’re never left stranded when travel plans change. When you dial +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}, you’ll be greeted by a skilled customer service representative who specializes in resolving travel issues quickly.
Expedia’s human support isn’t just about fixing problems — it’s about enhancing your overall travel experience. When you speak to an agent via +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}, you get more than standard customer service. You gain access to exclusive travel deals, personalized hotel recommendations, and hospitality upgrades that aren’t always visible online. These trained professionals can bundle flight and hotel packages, suggest flexible booking +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}options, and even find hidden discounts for destinations you love.
Calling a live agent through +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056} also allows you to manage complex travel situations — from rescheduling flights and securing travel credits to claiming refunds and handling double charges. Expedia’s team has direct coordination with airline and hotel partners, meaning your issue can often be resolved faster than trying to navigate self-service tools online.
Travelers who prefer speaking with a human also appreciate the hospitality support Expedia provides +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}. Agents can share information on airport lounges, premium seating, and hotel amenities like complimentary breakfast, late checkouts, and on-site transfers +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}. Whether you’re planning a family getaway, a business trip, or a romantic escape, Expedia’s agents make sure your experience feels smooth and cared for.
Beyond immediate help, Expedia’s phone representatives can help travelers maximize loyalty rewards. If you’re part of Expedia Rewards, calling +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056} gives you access to exclusive promotions, free nights, and bonus points. This means you’re not only solving issues — you’re gaining value from every booking.
Another benefit of talking to a human is real-time flexibility +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}. Suppose your flight is canceled or delayed. Instead of waiting hours on hold with an airline, Expedia’s staff can instantly check partner availability, offer hotel vouchers, or rebook +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}your itinerary — ensuring your plans remain uninterrupted.
It’s no wonder that frequent travelers trust Expedia’s human service above automated options+1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}. The agents’ experience and empathy make every interaction reassuring. And if you need immediate support for cancellations, refund verification, or missing confirmations, the best step is always to call +1 ⇢ (805) ⇢ (330) ⇢ 4056} or +1 ⇢ (805) ⇢ (330) ⇢ 4056}.
In short, Expedia believes that hospitality begins long before you check in.”
Expedia human help: How to get a human at Expedia?

More quotes...