Mark Sanborn

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May 2013


Mark Sanborn is an international known author, motivational speaker, and the president of Sanborn & Associates, Inc., an idea studio for leadership development. He gives nearly one hundred presentations each year on leadership, team building, customer service, and mastering change. Mark and his family live near Denver, Colorado.

uber


This is an email I recently received from Uber. It is a simple but eloquent business touch:



It reinforces my good behavior as a passenger.
It reminds me that I’m being evaluated.
It invites me to share my recognition through social media (I didn’t but am sure many do).
It gives Uber another reason to “get in touch.”
All of the above likely increase my loyalty.

That is the power of this simple gest...

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Published on December 12, 2016 22:01 • 60 views
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This is an email I recently received from Uber. It is a simple but eloquent business touch:

It reinforces my good behavior as a passenger.
It reminds... Read more of this blog post »
" I appreciate all the great feedback and interesting discussion around The Fred Factor. If you'd like to access my latest thinking, please follow my bl ...more "
15012
More of Mark's books…
“We are responsible for living in a way that shows others who we truly are and what we believe.”
Mark Sanborn, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

“Big oaks grow from small acorns, and activity is a precursor to accomplishment. You don't think yourself into success.”
Mark Sanborn, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

“Better is the most important step to becoming your best. If you want to be your best, you need to start by getting better. Start doing better. Good, better, best. That's how it works.”
Mark Sanborn, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

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