Robert Spector
Born
Perth Amboy, NJ, The United States
Genre
![]() |
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
27 editions
—
published
1995
—
|
|
![]() |
Amazon.com: Get Big Fast
21 editions
—
published
2000
—
|
|
![]() |
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
by |
|
![]() |
The Mom & Pop Store: True Stories from the Heart of America
5 editions
—
published
2009
—
|
|
![]() |
Category Killers: The Retail Revolution and Its Impact on Consumer Culture
2 editions
—
published
2005
—
|
|
![]() |
The Legend of Eddie Bauer
2 editions
—
published
1994
—
|
|
![]() |
Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company
by
—
published
2000
|
|
![]() |
The Pizza Hut Story
—
published
2008
|
|
![]() |
The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry
|
|
![]() |
Space Needle: Symbol of Seattle
—
published
2002
|
|
“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace. ”
― The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving
― The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving
“That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Topics Mentioning This Author
topics | posts | views | last activity | |
---|---|---|---|---|
Read 150+ Books a...: Rae's 2010 Reading List | 40 | 106 | Dec 28, 2010 05:14PM |
Is this you? Let us know. If not, help out and invite Robert to Goodreads.