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Robert Spector

Born

Perth Amboy, NJ, The United States

Genre

Business

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Robert Spector is an author of business books, consultant and motivational speaker focusing on customer service.

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Robert Spector’s books

Average rating: 3.74 · 994 ratings · 117 reviews · 27 distinct works • Similar authors

	The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector, Patrick D. McCarthy 3.88 avg rating — 561 ratings — published 1995 — 26 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Amazon.com: Get Big Fast 3.61 avg rating — 283 ratings — published 2000 — 19 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Mom & Pop Store: True Stories from the Heart of America 3.32 avg rating — 96 ratings — published 2009 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector, breAnne O. Reeves 3.81 avg rating — 43 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Category Killers: The Retail Revolution and Its Impact on Consumer Culture 3.36 avg rating — 25 ratings — published 2005	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company by Robert Spector, Sheldon Ed. Spector 4.09 avg rating — 11 ratings — published 2000	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Legend of Eddie Bauer 3.50 avg rating — 10 ratings — published 1994 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry 3.88 avg rating — 8 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Pizza Hut Story 3.88 avg rating — 8 ratings — published 2008	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Space Needle: Symbol of Seattle 4.25 avg rating — 4 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Robert Spector

“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace. ”
― Robert Spector, The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving

tags: economic-development, entrepreneurship, small-business

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“That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.”
― Robert Spector, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

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“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.”
― Robert Spector, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

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Topics Mentioning This Author

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Read 150+ Books a...: Rae's 2010 Reading List	40	101	Dec 28, 2010 05:14PM

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