Robert Spector


Born
Perth Amboy, NJ, The United States
Genre


Robert Spector is an author of business books, consultant and motivational speaker focusing on customer service.

Average rating: 3.74 · 994 ratings · 117 reviews · 27 distinct worksSimilar authors
The Nordstrom Way: The Insi...

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3.88 avg rating — 561 ratings — published 1995 — 26 editions
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Amazon.com: Get Big Fast

3.61 avg rating — 283 ratings — published 2000 — 19 editions
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The Mom & Pop Store: True S...

3.32 avg rating — 96 ratings — published 2009 — 5 editions
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The Nordstrom Way to Custom...

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3.81 avg rating — 43 ratings3 editions
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Category Killers: The Retai...

3.36 avg rating — 25 ratings — published 2005
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Lessons from the Nordstrom ...

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4.09 avg rating — 11 ratings — published 2000
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The Legend of Eddie Bauer

3.50 avg rating — 10 ratings — published 1994 — 2 editions
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The Nordstrom Way to Custom...

3.88 avg rating — 8 ratings
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The Pizza Hut Story

3.88 avg rating — 8 ratings — published 2008
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Space Needle: Symbol of Sea...

4.25 avg rating — 4 ratings — published 2002
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More books by Robert Spector…

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“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace. ”
Robert Spector, The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving

“That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.”
Robert Spector, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.”
Robert Spector, The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

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