Fred Reichheld’s Followers (17)

Fred Reichheld

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Fred Reichheld’s books

Average rating: 3.83 · 2,070 ratings · 172 reviews · 14 distinct works • Similar authors

	The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld, Rob Markey 3.89 avg rating — 1,140 ratings — published 2011 — 15 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Ultimate Question: Driving Good Profits and True Growth 3.67 avg rating — 654 ratings — published 2006 — 22 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Winning on Purpose: The Unbeatable Strategy of Loving Customers 4.06 avg rating — 216 ratings — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	How the Net Promoter Score (NPS) Can Drive Growth 3.67 avg rating — 3 ratings — published 2008	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Ultimate Question (Ch 6): The Rules of Measurement (30-minute read) 0.00 avg rating — 0 ratings — published 2010	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	LA QUESTION DECISIVE 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	顧客ロイヤルティを知る「究極の質問」 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Die ultimative Frage 2.0 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Enterprise Story--Measuring What Matters 0.00 avg rating — 0 ratings — published 2008	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	顧客ロイヤルティのマネジメント―価値創造の成長サイクルを実現する 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Fred Reichheld (?)

“where there is individual accountability, things get done. Measure is another magic word: what gets measured creates accountability. With no standard, reliable metric for customer relationships, employees can’t be held accountable for them and so overlook their importance.”
― Fred Reichheld, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

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“Upton Sinclair dictum: it is difficult to get a man to understand something when his salary depends upon his not understanding it.”
― Fred Reichheld, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

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“Too many companies these days are like AOL back then. They want to make the most of their innovations. They want to build a great brand with world-class loyalty. But they can’t tell the difference between good profits and bad. As a result, they let themselves get hooked on bad profits.”
― Fred Reichheld, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

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Fred Reichheld’s Followers (17)

Fred Reichheld

Combine EditionsFred Reichheld’s books

Combine Editions
Fred Reichheld’s books