Customer Service


Delivering Happiness: A Path to Profits, Passion, and Purpose
Raving Fans: A Revolutionary Approach to Customer Service
Be Our Guest: Perfecting the Art of Customer Service
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
The thank you economy
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
How to Win Friends & Influence People
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Fish: A Proven Way to Boost Morale and Improve Results
Adapt and Plan for the New Abnormal of the COVID-19 Coronavir... by Gleb TsipurskyPro Truth by Gleb TsipurskyNever Go with Your Gut by Gleb TsipurskyThe Blindspots Between Us by Gleb TsipurskyThe Focus Equation by Thinker Mindset
EntreLeadership Reading Guide
43 books — 50 voters

Theodore Roosevelt
“ People don't care how much you know until they know how much you care ...more ”
― Theodore Roosevelt

Marilyn Suttle
“ When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. ”
― Marilyn Suttle

More quotes...
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