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18 books
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Customer Experience Books
Showing 1-50 of 554
The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
by (shelved 14 times as customer-experience)
avg rating 4.11 — 25,731 ratings — published 2017
Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 14 times as customer-experience)
avg rating 3.93 — 839 ratings — published 2012
The Experience Economy: Work Is Theater & Every Business a Stage (Hardcover)
by (shelved 13 times as customer-experience)
avg rating 3.80 — 2,689 ratings — published 1999
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 12 times as customer-experience)
avg rating 3.94 — 1,483 ratings — published 2013
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)
by (shelved 9 times as customer-experience)
avg rating 3.87 — 1,349 ratings — published 2011
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
by (shelved 8 times as customer-experience)
avg rating 3.90 — 799 ratings — published 1995
Customer Experience Manual, The: How to design, measure and improve customer experience in your business (Paperback)
by (shelved 7 times as customer-experience)
avg rating 3.62 — 55 ratings — published
Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 7 times as customer-experience)
avg rating 4.04 — 76,850 ratings — published 2000
The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty (Kindle Edition)
by (shelved 7 times as customer-experience)
avg rating 3.96 — 100 ratings — published
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)
by (shelved 7 times as customer-experience)
avg rating 4.10 — 701 ratings — published 2015
Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 7 times as customer-experience)
avg rating 4.04 — 9,607 ratings — published 2006
Customer Experience: Future Trends and Insights (Hardcover)
by (shelved 7 times as customer-experience)
avg rating 3.86 — 28 ratings — published 2010
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
by (shelved 7 times as customer-experience)
avg rating 3.91 — 111 ratings — published 2009
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business (Hardcover)
by (shelved 6 times as customer-experience)
avg rating 3.72 — 122 ratings — published
The DNA of Customer Experience: How Emotions Drive Value (Hardcover)
by (shelved 6 times as customer-experience)
avg rating 3.91 — 43 ratings — published 2007
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Hardcover)
by (shelved 6 times as customer-experience)
avg rating 4.43 — 1,837 ratings — published
Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
by (shelved 6 times as customer-experience)
avg rating 4.05 — 169 ratings — published 2013
Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 6 times as customer-experience)
avg rating 3.85 — 792 ratings — published 2016
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Kindle Edition)
by (shelved 6 times as customer-experience)
avg rating 3.60 — 283 ratings — published 2015
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service (Hardcover)
by (shelved 6 times as customer-experience)
avg rating 3.64 — 98 ratings — published 2014
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by (shelved 5 times as customer-experience)
avg rating 3.71 — 93 ratings — published 2011
Designing Experiences (Hardcover)
by (shelved 5 times as customer-experience)
avg rating 3.96 — 161 ratings — published
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (Hardcover)
by (shelved 5 times as customer-experience)
avg rating 3.52 — 90 ratings — published
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
by (shelved 5 times as customer-experience)
avg rating 4.18 — 1,085 ratings — published
The Design of Everyday Things (Paperback)
by (shelved 5 times as customer-experience)
avg rating 4.15 — 48,170 ratings — published 1988
Managing the Customer Experience: Turning Customers into Advocates (Paperback)
by (shelved 5 times as customer-experience)
avg rating 3.76 — 42 ratings — published 2002
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
by (shelved 5 times as customer-experience)
avg rating 3.92 — 1,067 ratings — published 2008
This is Service Design Thinking: Basics – Tools – Cases (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.98 — 1,946 ratings — published 2010
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 4.41 — 39,529 ratings — published 2022
What's the Secret?: To Providing a World-Class Customer Experience (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.96 — 106 ratings — published 2008
Fanocracy: Turning Fans into Customers and Customers into Fans (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.64 — 356 ratings — published 2020
Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 4.38 — 58 ratings — published
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
by (shelved 4 times as customer-experience)
avg rating 4.13 — 115 ratings — published 2020
Hooked: How to Build Habit-Forming Products (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 4.12 — 50,758 ratings — published 2013
Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time (Paperback)
by (shelved 4 times as customer-experience)
avg rating 4.02 — 12,469 ratings — published
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.69 — 289 ratings — published
X: The Experience When Business Meets Design (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.92 — 220 ratings — published 2013
Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 4 times as customer-experience)
avg rating 3.90 — 5,209 ratings — published 2001
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 4.07 — 470 ratings — published 2012
Chief Customer Officer : Getting Past Lip Service to Passionate Action (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.79 — 67 ratings — published 2006
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience (Hardcover)
by (shelved 4 times as customer-experience)
avg rating 3.40 — 70 ratings — published 2007
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (Kindle Edition)
by (shelved 4 times as customer-experience)
avg rating 3.85 — 451 ratings — published 2009
Empathy In Action: How to Deliver Great Customer Experiences at Scale (Kindle Edition)
by (shelved 3 times as customer-experience)
avg rating 4.00 — 53 ratings — published
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
by (shelved 3 times as customer-experience)
avg rating 4.36 — 14,143 ratings — published 2013
Choice Hacking: How to use psychology and behavioral science to create an experience that sings (ebook)
by (shelved 3 times as customer-experience)
avg rating 4.13 — 53 ratings — published
This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)
by (shelved 3 times as customer-experience)
avg rating 4.35 — 568 ratings — published 2016
Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)
by (shelved 3 times as customer-experience)
avg rating 4.00 — 17 ratings — published
Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth (Hardcover)
by (shelved 3 times as customer-experience)
avg rating 4.02 — 435 ratings — published 2018
Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)
by (shelved 3 times as customer-experience)
avg rating 4.24 — 30,878 ratings — published 2000
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (Paperback)
by (shelved 3 times as customer-experience)
avg rating 4.17 — 184 ratings — published 2002
“Handled properly, a single resolved mistake can build more trust than a hundred flawless transactions.”
― Notes from the Brand Stand: Thoughts on Emotional Branding from Someone Who Has Fought for Consumer Attention and Won
― Notes from the Brand Stand: Thoughts on Emotional Branding from Someone Who Has Fought for Consumer Attention and Won
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