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Customer Support Books
Showing 1-36 of 36
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 4 times as customer-support)
avg rating 3.94 — 1,444 ratings — published 2013
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Kindle Edition)
by (shelved 2 times as customer-support)
avg rating 3.60 — 270 ratings — published 2015
Radical Candor: Be a Kickass Boss Without Losing Your Humanity (Hardcover)
by (shelved 2 times as customer-support)
avg rating 4.06 — 54,788 ratings — published 2017
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
by (shelved 2 times as customer-support)
avg rating 4.06 — 993 ratings — published 2013
The One Minute Manager (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.95 — 142,280 ratings — published 1981
Several Short Sentences About Writing (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.13 — 3,404 ratings — published 2012
Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.02 — 1,616 ratings — published 2001
Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business)
by (shelved 1 time as customer-support)
avg rating 3.94 — 16 ratings — published
Crucial Conversations: Tools for Talking When Stakes are High (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.07 — 80,442 ratings — published 2002
Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.85 — 772 ratings — published 2016
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (Paperback)
by (shelved 1 time as customer-support)
avg rating 3.94 — 140 ratings — published 2013
The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs (Paperback)
by (shelved 1 time as customer-support)
avg rating 3.55 — 351 ratings — published 2014
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever (ebook)
by (shelved 1 time as customer-support)
avg rating 4.01 — 28,154 ratings — published 2016
The Manager's Path: A Guide for Tech Leaders Navigating Growth and Change (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.25 — 10,082 ratings — published 2017
How to Win Friends & Influence People (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.22 — 1,123,530 ratings — published 1936
Drive: The Surprising Truth About What Motivates Us (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.95 — 124,287 ratings — published 2009
Managing Oneself (Harvard Business Review Classics)
by (shelved 1 time as customer-support)
avg rating 3.98 — 14,339 ratings — published 1999
Peopleware: Productive Projects and Teams (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.14 — 9,879 ratings — published 1987
Mindset: The New Psychology of Success (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.09 — 171,802 ratings — published 2006
The Making of a Manager: What to Do When Everyone Looks to You (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.20 — 20,908 ratings — published 2019
Meeting Design: For Managers, Makers, and Everyone (Kindle Edition)
by (shelved 1 time as customer-support)
avg rating 3.65 — 191 ratings — published 2018
High Output Management (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.30 — 20,909 ratings — published 1983
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.87 — 1,340 ratings — published 2011
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.53 — 88 ratings — published
Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.04 — 76,310 ratings — published 2000
On Writing Well: The Classic Guide to Writing Nonfiction (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.23 — 30,438 ratings — published 1976
The Five Dysfunctions of a Team (Paperback)
by (shelved 1 time as customer-support)
avg rating 4.11 — 134,062 ratings — published 2002
The Service Profit Chain (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.05 — 93 ratings — published 1990
Answering the Ultimate Question: How Net Promoter Can Transform Your Business (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.57 — 95 ratings — published 2008
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.95 — 188 ratings — published 2013
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.78 — 112 ratings — published 2012
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.75 — 157 ratings — published 2009
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.80 — 383 ratings — published 2002
Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 1 time as customer-support)
avg rating 4.04 — 9,056 ratings — published 2006
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)
by (shelved 1 time as customer-support)
avg rating 3.90 — 79 ratings — published 2009
Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 1 time as customer-support)
avg rating 3.90 — 4,991 ratings — published 2001
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