The first step-by-step guidebook for successful innovation planning Unlike other books on the subject, 101 Design Methods approaches the practice of creating new products, services, and customer exper…
Shelve 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
The Fuzzy Front End Gets Demystified in This Next-Generation User Research Guide The first phase of the design thinking process is arguably the most crucial, as this is when human insights are leverag…
Shelve User Experience Research: Discover What Customers Really Want
Since Don’t Make Me Think was first published in 2000, over 400,000 Web designers and developers have relied on Steve Krug’s guide to help them understand the principles of intuitive navigation and in…
Shelve Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (Voices That Matter)
Every designer has had to justify designs to non-designers, yet most lack the ability to explain themselves in a way that is compelling and fosters agreement. The ability to effectively articulate des…
Shelve Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience
IDEO founder and Stanford d.school creator David Kelley and his brother Tom Kelley, IDEO partner and the author of the bestselli ng The Art of Innovation , have written a powerful and compelling book …
Shelve Creative Confidence: Unleashing the Creative Potential Within Us All
The ultimate guide to human-centered design Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. …
When you depend on users to perform specific actions―like buying tickets, playing a game, or riding public transit―well-placed words are most effective. But how do you choose the right words? And how …
Shelve Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word
This comprehensive reference provides a thorough and critical presentation of 100 research methods, synthesis/analysis techniques, and research deliverables for human centered design, delivered in a c…
Shelve Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
An understanding of psychology—specifically the psychology behind how users behave and interact with digital interfaces—is perhaps the single most valuable nondesign skill a designer can have. The mos…
Shelve Laws of UX: Using Psychology to Design Better Products & Services
From three design partners at Google Ventures, a unique five-day process for solving tough problems using design, prototyping, and testing ideas with customers.
The startups that Google Ventures invest…
Shelve Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days
Suddenly confronted with his own mortality after a routine checkup, eminent psychotherapist Julius Hertzfeld is forced to reexamine his life and work—and seeks out Philip Slate, a sex addict whom he f…
Smart organizations recognize that Web design is more than just creating clean code and sharp graphics. A site that really works fulfills your strategic objectives while meeting the needs of your user…
Shelve The Elements of User Experience: User-Centered Design for the Web
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service …
Shelve Good Services: Decoding the Mystery of What Makes a Good Service
Attachment theory has entered the mainstream, but most discussions focus on how we can cultivate secure monogamous relationships. What if, like many people, you're striving for secure, happy attachmen…
Shelve Polysecure: Attachment, Trauma and Consensual Nonmonogamy
If you liked "Business Model Generation," you'll love "Value Proposition Design." The sequel builds on the same visual format and practical tools that made the first one so useful. It shows you how to…
Shelve Value Proposition Design: How to Create Products and Services Customers Want
Relationship expert and bestselling author Tristan Taormino offers a bold new strategy for creating loving, lasting relationships. Drawing on in-depth interviews with over a hundred women and men, Ope…
Shelve Opening Up: A Guide to Creating and Sustaining Open Relationships
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servic…
Shelve This Is Service Design Doing: Applying Service Design Thinking in the Real World
The myth of innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from a process of rigorous examination through which great ideas …
Shelve Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
What Visual Meetings did for meetings and Visual Teams did for teams, this book does for leaders"Visual Leaders" explores how leaders can support visioning and strategy formation, planning and managem…
Shelve Visual Leaders: New Tools for Visioning, Management, and Organization Change
How to use design as a tool to create not only things but ideas, to speculate about possible futures.Today designers often focus on making technology easy to use, sexy, and consumable. In Speculative …
Shelve Speculative Everything: Design, Fiction, and Social Dreaming
In her new masterpiece, the author of the bestselling phenomenon Quiet reveals the power of a bittersweet outlook on life, and why we’ve been so blind to its value.
With Quiet, Susan Cain urged our soc…
Shelve Bittersweet: How Sorrow and Longing Make Us Whole
Julie Otsuka's commanding debut novel paints a portrait of the Japanese internment camps unlike any we have ever seen. With crystalline intensity and precision, Otsuka uses a single family to evoke th…
The printing press, the pencil, the flush toilet, the battery--these are all great ideas. But where do they come from? What kind of environment breeds them? What sparks the flash of brilliance? How do…
Shelve Where Good Ideas Come From: The Natural History of Innovation
Few things promise us greater happiness than our relationships – yet few things more reliably deliver misery and frustration. Our error is to suppose that we are born knowing how to love and that mana…
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