Dawn Metcalfe's Blog, page 8
July 24, 2018
The Emotional Wheel
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RESOURCESThe Emotional WheelCommon biases that affect HardTalk
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July 16, 2018
6 learnings from how Netflix handled Jonathan Friedland
Did the Netflix CEO get it right? Dawn Metcalfe shares her analysis of the media giant’s crisis comms handling.
To read the full article click here
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Book Review: The HardTalk Handbook
Aside from the style of writing, the approach to the reader’s mind and the telepathic communication established between the writer and the person who has been through the scenario discussed in the book, this book might actually change the life of people.
To read the full article click here
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Bad behaviour is bad for business
Diversity is great. Today, everybody knows it. Study after study backs it up. Diverse workforces should be at the forefront of innovation, creativity, productivity and more. But diversity only takes us so far. If inclusion isn’t front and centre of the conversation, organisations are missing out on the full potential of their workforce.
To read the full article click here
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The Recap: Achieving Women Forum 2018
With a line-up of female leaders from the MENA business arena to share their expertise, the 2018 edition of Entrepreneur Middle East’s Achieving Women Forum brought together over 300 attendees to discuss and debate some of the key challenges and opportunities the region presents for female professional and entrepreneurs.
To read the full article click here
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How to have those difficult work conversations!
At some point in your career you are definitely going to have to ask a difficult conversation or address an awkward topic with a boss or colleague.
To read the full article click here
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How To Approach Your Boss About Your First Promotion
It’s never easy asking for a promotion. In an ideal world, others would simply notice your brilliance and reward you for it. But, in reality, if you want to get promoted you need to let the people who can actually make it happen to know.
To read the full article click here
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July 10, 2018
Quality not quantity: How to strike the right balance in team communication
In HardTalk we believe that companies with a culture of constant candour are the most successful. That means encouraging open communication. But as a manager or organisation, don’t fall into the trap of over-communication.
Team communication is essential in every workplace, be it a hospital, flight deck, military unit, or nuclear plant. But when it comes to effective communication, quality beats quantity, according to research from a team at Rice University.
In a recently published scientific analysis, the scientists led by graduate student Shannon Marlow found that large amounts of back-and-forth communication weren’t always as productive for teams as deliberate, high-quality communication. Information can overload team members if the frequency is too great, or the most important details could get lost in the sheer volume of information, the scientists suggest.
The research team drew its findings from a review of 150 studies involving 9,702 organizational teams. One of the biggest findings was that “communication quality had a significantly stronger relationship with performance than communication frequency,” says Marlow.
The findings challenge the assumption that constant and abundant communication is critical to team success according to Eduardo Salas, professor of Psychology at Rice University and co-author on the paper. “Effective teams are quiet,” he says. “Effective teams share unique information. Effective teams engage in a pattern of information exchange that is accurate, precise, timely.”
Check out the full article in the Association for Psychological Science here: https://www.psychologicalscience.org/news/minds-business/quality-beats-quantity-in-team-communications.html
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Presence makes perfect – put down your phone and pay attention to the conversation
In a difficult conversation, listen more than you talk. Why? Talking loudest won’t be what helps you ‘win’ in a HardTalk scenario. When Jared walked into a meeting to discuss a new marketing approach for a product, the conversation didn’t play out well. Five minutes into the dialogue, the product manager, Françoise, started interrupting him with questions he was planning to address later in the pitch. As the conversation ran off the rails, Jared struggled to keep a calm demeanor, while Françoise multitasked; Jared watched in frustration as she sent at least five text messages during their altercation. Jared left the meeting feeling belittled and demoralized. Françoise left feeling frazzled and irritated — she didn’t have time to sit through a poorly thought out presentation. There was too much other work to get done!
All of us have experienced communication meltdowns similar to Jared’s. Maybe you were Jared or Françoise in the scenario. By the time you walked away from the conversation, you could have cut the tension with a knife. And your agenda didn’t play out the way you were hoping. You ended up carrying the conversation with you. It weighed heavily on your mind, adding more stress to your workload. For people like Jared and Françoise, it can take a lot more time and effort to recover from a breakdown in communication than to avoid one in the first place.
So how can we get better at avoiding these breakdowns? The answer lies in being more present and in really listening. In this Harvard Business Review article Emma Sepala and Jennifer Stevenson share insight on how to handle those difficult conversations. You can read it in full here: https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk
The post Presence makes perfect – put down your phone and pay attention to the conversation appeared first on HardTalk.
Presence means perfect - put down your phone and pay attention to the conversation
In a difficult conversation, listen more than you talk. Why? Talking loudest won’t be what helps you ‘win’ in a HardTalk scenario. When Jared walked into a meeting to discuss a new marketing approach for a product, the conversation didn’t play out well. Five minutes into the dialogue, the product manager, Françoise, started interrupting him with questions he was planning to address later in the pitch. As the conversation ran off the rails, Jared struggled to keep a calm demeanor, while Françoise multitasked; Jared watched in frustration as she sent at least five text messages during their altercation. Jared left the meeting feeling belittled and demoralized. Françoise left feeling frazzled and irritated — she didn’t have time to sit through a poorly thought out presentation. There was too much other work to get done!
All of us have experienced communication meltdowns similar to Jared’s. Maybe you were Jared or Françoise in the scenario. By the time you walked away from the conversation, you could have cut the tension with a knife. And your agenda didn’t play out the way you were hoping. You ended up carrying the conversation with you. It weighed heavily on your mind, adding more stress to your workload. For people like Jared and Françoise, it can take a lot more time and effort to recover from a breakdown in communication than to avoid one in the first place.
So how can we get better at avoiding these breakdowns? The answer lies in being more present and in really listening. In this Harvard Business Review article Emma Sepala and Jennifer Stevenson share insight on how to handle those difficult conversations. You can read it in full here: https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk
The post Presence means perfect - put down your phone and pay attention to the conversation appeared first on HardTalk.
