Jock Busuttil's Blog: I Manage Products, page 21
May 16, 2022
PRODUCTHEAD: Defining services
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
A service:
is defined from an external end user’s point of view
describes something someone would want to do, in their language
has an outcome that relates to the organisation’s goals
includes all the steps between the user and provider
includes all the parts involved in delivering it
a favour: please share this w...
May 11, 2022
85: The agency trap
How can product management fit into an agency business model when requirements or specifications are often contractually set in stone by the client up-front? Spoiler alert: not easily
Product company or agency?I was chatting a product manager who was thinking of joining an agency, the kind that takes on projects to build products for their clients, which are typically in the public sector. We talked about the differences in approach between an agency business model and a product busin...
May 9, 2022
PRODUCTHEAD: Component teams, feature teams and centralised skill teams
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
A component team’s focus on a specific technology can result in being less user-centric
Feature teams are better suited to deal with innovation, uncertainty, and change
Centralised skill teams should aim to make themselves redundant by disseminating knowledge
a favour: please share this with other product people
May 2, 2022
PRODUCTHEAD: The hidden patterns within design systems
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Federation squares the circle of having both a cohesive design system and autonomous product teams
A successful design system closely meets the needs of developers of apps and the end-users of those apps
For a design system to appeal to third parties, it has to accommodate their brand identity and niche audience needs
a favour:...
April 25, 2022
PRODUCTHEAD: Performance appraisals are underperforming
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Performance appraisals fail to take into context whether the organisation is permitting them to succeed
Deming: “a bad system will beat a good person every time”
Personal development and performance are different things
Shift performance management from the individual to team, group, or organisational level
a favour: please ...
April 18, 2022
PRODUCTHEAD: Service mapping for product managers
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Service maps help teams and stakeholders to understand interactions with a service across touchpoints over time
They provide a visual representation of an abstract and often wide-reaching process
Think of your service like a theatre: front stage, backstage and behind the scenes
Service maps help your team to tell their story to the w...
April 13, 2022
Whatever this is, this web3 product manager role is not a product manager
Jason Shah wrote a guest post recently for Lenny Rachitsky’s newsletter, “A Product Manager’s Guide to web3”, which describes how product management differs in web3 companies. He notes that joining a web3 company can be “an opaque process and a risky decision”. I’d add “ethically challenging and morally grey” to that description.
What we mean by web3Everyone is still a little vague on what they mean by web3. The confusion partly comes from its seeming conflation with a very separate c...
April 11, 2022
PRODUCTHEAD: Outcome-driven product roadmaps
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Outcome-driven roadmaps shift the focus from building features to solving user problems
A product roadmap is a communication tool first and foremost
A now/next/later roadmap helps teams to focus on the bigger picture
Delivering outcomes instead of outputs is harder, but more valuable
a favour: please share this with othe...
April 4, 2022
PRODUCTHEAD: More product coach, less line manager
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
A product coach should measure their own job performance by the successes of their team members
Strive to develop a capacity for learning in the people you supervise
Coaching taps into an individual’s own wisdom and keeps them accountable for achieving their goals
People who are genuinely committed to change but nonetheless dig ...
March 28, 2022
PRODUCTHEAD: Async working and communication
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Async working lets you set aside time for deep thinking
Forced remote working led naturally to more async work
Async relies on three main tenets: multiplexing, communication and action
Find the right balance between flexibility and cohesion, independence and togetherness
In-person time is important to sustain the human relatio...
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