PRODUCTHEAD: Defining services

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADinside my producttl;dr

A service:

is defined from an external end user’s point of view

describes something someone would want to do, in their language

has an outcome that relates to the organisation’s goals

includes all the steps between the user and provider

includes all the parts involved in delivering it

a favour: please share this w...