Jock Busuttil's Blog: I Manage Products, page 20

PRODUCTHEAD: Presenting to inform, educate and entertain (communication toolkit #5)

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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Story structure and the right content give your presenting more impact

Try to create presentations that captivate, not subdue

A perception audit helps narrow the gap between how you perceive yourself and how others see you

Good breathing technique when speaking both calms you and produces a better sound

...

PRODUCTHEAD: Efficient note-taking (communication toolkit #4)

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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A mind map is helpful for noting non-linear information

The Cornell note-taking method can be useful for learning

Sketchnotes allow more effective visual communication

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hello

As you might have gather...

PRODUCTHEAD: Writing for the needs of your audience (communication toolkit #3)

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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What you write online is there to serve the users’ needs

Writing for the web = using short sentences

People read differently on the web than they do on paper

Tools exist to help make your writing easier to understand

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86: The 4 unintended side-effects of risk aversion and what to do about them

Risk is knowing there’s a steep cliff at the side of a mountain road.

Risk management is having metal guard rails to stop you inadvertently driving off the cliff.

Risk appetite is how far or close to the cliff-edge the guard rails let you drive. (Or possibly how easy or difficult it is for you to break through the guard rails.)

Risk aversion is simply closing the mountain road to begin with, and having to go the long way round instead.

When we become more worried about risk, four unintended thin...

PRODUCTHEAD: How to read more effectively (communication toolkit #2)

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADin productstl;dr

Read a format that suits you best, whether physical or digital

As you read, ask yourself questions of the content to keep yourself engaged with it

Analytical reading allows you to understand, then accept or reject the key idea being presented

F-shaped reading occurs on web content because people are short on time or engagement

...

PRODUCTHEAD: Active listening (communication toolkit #1)

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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Being a better listener can improve your productivity, as well as your ability to influence, persuade and negotiate

Psychological safety partly depends on your team feeling they are being listened to

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What’s the difference between ‘measures of success’ and ‘definition of done’?

Here’s a question I was asked recently:

Hi Jock,

How would you describe ‘measures of success’ versus the ‘definition of done’? I’m trying to explain the difference simply to my team.

Thanks,

W

For me at least, the definition of done is when the output of the delivery team is complete. However, simply being ‘done’ (code tested, checked in, other usual housekeeping / hygiene tasks completed) gives no indication of whether it was the right thing to build in the first place. Nor does it help ...

PRODUCTHEAD: Dropping the masks at work

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADproduct (mistreated)tl;dr

We perform better when we bring our emotions to work

Call out toxic workplaces, but also have an exit strategy

An effective team needs: psychological safety, dependability, structure & clarity, meaning, and impact

Treat psychological safety as a key business metric, as important as revenue, cost of sales, or uptime

a...

PRODUCTHEAD: The difference between good and bad strategy

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADpackt like products in a crushd tin boxtl;dr

Rumelt:

“Good strategy grows out of independent and careful assessment of the situation”

“Bad strategy follows the crowd, substituting popular slogans for insights”

Eriksson:

“Deciding what not to do is just as important as deciding what to do”

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PRODUCTHEAD: A primer on analytics for beginners

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADproduct lag: 2+2=5tl;dr

You can only tell if you’ve been successful if you can measure it

Analytics approaches that work for others may not work in your context

Behind every metrics is a behaviour

The point of an experiment is to learn

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