PRODUCTHEAD: Service mapping for product managers

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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Service maps help teams and stakeholders to understand interactions with a service across touchpoints over time

They provide a visual representation of an abstract and often wide-reaching process

Think of your service like a theatre: front stage, backstage and behind the scenes

Service maps help your team to tell their story to the w...