Jock Busuttil's Blog: I Manage Products, page 15

PRODUCTHEAD: There’s hope for us (and AI) yet

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADplanet producttl;dr

AI is:

accelerating the design of novel proteins, enabling a new wave of vaccines and drugs

predicting extreme weather events, helping to protect residents

listening to the rainforest and sends real-time alerts for chainsaws, trucks, cars and signs of incursion

monitoring the world’s oceans for illegal fishing activity

...

PRODUCTHEAD: Seeking control in a crisis

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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62% of product leaders surveyed say the downturn has led to product being more valued in the organisation

In a downturn, track how customers reassess priorities, reallocate funds, switch brands, and redefine value

Silicon Valley Bank was the second biggest banking failure in US history

SVB’s collapse leaves a knowledge gap in fin...

PRODUCTHEAD: What do you worry about on a Sunday night?

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADproduct in the aisletl;dr

To reduce coordination cost, partition the work by time or space

Behavioural design considers customers’ levels of mental energy, cognitive biases, and their existing patterns

Successful organisations reinforce psychological safety in different ways

Adding more people to a team makes communication a more significant overhea...

PRODUCTHEAD: ‘Better’ decision making

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADproductdrunk lovesick singalongtl;dr

Decisions should be the result of rational and deliberate reasoning, but not all are perfectly rational

Almost every decision has associated downsides or compromises

Avoid trying to please people or to allow individuals to dominate the decision-making process

It’s easy to conflate transparency on the decision-mak...

89: What games taught me about customer onboarding

I’m writing about 100 things I’ve learned the hard way about product management. You can catch up on the previous entries if you like.

Video games aren’t necessarily everyone’s cup of tea, but some of the most successful games and products share a common attribute: they help the user become more skilled throughout their journey. Customer onboarding is a continual process.

In this articleIntroductionProblems with typical customer onboarding1. You clearly want me to use your ...

PRODUCTHEAD: Games and customer onboarding

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADpalo producttl;dr

The best moment to teach a user to use a new feature is when it is valuable for them

Uncompleted tasks stick in a person’s memory, completed tasks are more easily forgotten

Provide a safe, controlled environment to help users experiment and learn a new skill

help me out
please recommend PRODUCTHEAD to a friend
i’d be ever so grat...

PRODUCTHEAD: How technical does a product manager need to be?

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADi might be a product managertl;dr

Developers and managers often have conflicting views of what constitutes value in software

Software engineers should ideally understand both what they are building and why

Unforeseen edge cases can cause headaches at roll-out, but provide valuable lessons

help me out
please recommend PRODUCTHEAD to a friend
i’d be...

PRODUCTHEAD: 3 ways to handle team conflicts

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADsit down. product uptl;dr

When delivering difficult news at work, you are not there to seek sympathy

Tie business impact to deprioritised work to highlight the problem to your CEO without sounding whiny

An organisation’s emotionalculture governs which emotions people express and suppress at work

Many organisation equate “fixing” to basically “patchi...

PRODUCTHEAD: The strange attraction of desire paths

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEAD product falling into place tl;dr

Desire paths spring up as users’ needs and goals change

The effort paradox: the effort of forming a new path versus the desire to take the path of least resistance

In digital products we use analytical tools to help us observe desire paths

When a new desire path emerges, question your old assumptions — user behaviour ...

Should I take a product manager job in a sales-led company?

Here’s a question I was asked recently:

Hi Jock,

I’m currently applying for loads of product manager jobs. I’ve received an offer from a sales-led company where the Product team reports in to Sales. Should I take the job?

Yours,

G

Hi G,

When you’re applying for any job, it’s a good idea to start by writing down a list of what you will want from a new job. (Be realistic, though.)

It might be that you’re looking for a better salary or a more senior position.

Perhaps y...