89: What games taught me about customer onboarding

I’m writing about 100 things I’ve learned the hard way about product management. You can catch up on the previous entries if you like.

Video games aren’t necessarily everyone’s cup of tea, but some of the most successful games and products share a common attribute: they help the user become more skilled throughout their journey. Customer onboarding is a continual process.

In this articleIntroductionProblems with typical customer onboarding1. You clearly want me to use your ...