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Artificial Intelligence for Marketing: Practical Applications (Wiley and SAS Business Series)
Radical Candor: Be a Kickass Boss Without Losing Your Humanity
Choose Resilience
Ego vs. EQ
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Competing Against Luck

The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Firms of Endearment: How World-Class Companies Profit from Passion and Purpose
Mindset: The New Psychology of Success
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
Primed to Perform: How to Build the Highest Performing Cultures Through the Science of Total Motivation
Start with Why: How Great Leaders Inspire Everyone to Take Action

Stakeholder Power: A Winning Plan for Building Stakeholder Commitment and Driving Corporate Growth
Customer Experience: Future Trends and Insights
The DNA of Customer Experience: How Emotions Drive Value
Leading Change
Drive: The Surprising Truth About What Motivates Us
Predictably Irrational: The Hidden Forces That Shape Our Decisions

The Power of Habit: Why We Do What We Do in Life and Business
Influence: The Psychology of Persuasion
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Chief Customer Officer : Getting Past Lip Service to Passionate Action

Emotional Intelligence: Why It Can Matter More Than IQ
Practical Wisdom: The Right Way To Do the Right Thing
The Paradox of Choice: Why More Is Less
The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Decisive: How to Make Better Choices in Life and Work
Switch: How to Change Things When Change Is Hard




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