Be Charmed by These Bewitching Books from 2025
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Practical Empathy
Interviewing Users: How to Uncover Compelling Insights
Intercom on Jobs to be Done
Competing Against Luck
This is Service Design Thinking: Basics – Tools – Cases
Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days

The Field Guide to Human-Centered Design
The Design of Everyday Things
Designing for the Digital Age: How to Create Human-Centered Products and Services
Intersection: How Enterprise Design Bridges the Gap between Business, Technology, and People
Gamestorming: A Playbook for Innovators, Rule-breakers, and Changemakers
Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness

Designing Freedom (The CBC Massey Lectures)
Thinking In Systems: A Primer
Maslow on Management
Org Design for Design Orgs: Building and Managing In-House Design Teams
The Essential Drucker
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Service Design: From Insight to Implementation



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