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June 22, 2021

On the Dynamo and Email

In an article about remote work that I wrote for the New Yorker last year, I pointed to an underground classic research paper titled “The Dynamo and the Computer: An Historical Perspective on the Modern Productivity Paradox.” It was written by a Stanford economist named Paul David, and published in the American Economic Review in 1989.

In the article, David performs a close study of the adoption of electric dynamos in factories at the turn of the twentieth century. With the benefit of hindsight, it’s obvious that the right way to leverage electric power in factories is to put a small individual motor on each piece of equipment. As David points out, however, it took decades after the introduction of practical electrical generation before this obvious shift finally occurred.

As I summarized:

“[A]t the turn of the century, most factories were powered by massive central steam engines. The engines turned overhead shafts, which were connected by an intricate array of belts and pulleys to close-packed machinery. When electric motors were first introduced, factory owners tried to integrate them into their existing setups; often, they’d simply replace the hulking steam engine with a giant electric dynamo. This introduced some conveniences—no one had to shovel coal—but also created complexities. It was hard to keep all the electrical components working; many factory owners opted to stay with steam.”

I think this example is useful in orienting our thinking about the technological disruptions afflicting commerce in our current century.

The arrival of digital networks in the office is similar to the arrival of electrical power to factories. In both cases, the innovation is accompanied by a confident intuition that the very nature of how we work is poised for an irreversible shift toward a new, better configuration.

But as David’s paper underscores, these shifts can be slow to unfold. New technology is often a necessary but not sufficient precondition for revolution. The other ingredient is the uneven, frustrating work of changing the definition of “work” to accompany the new tool.

At the turn of the century, factories had all of the components needed to deploy the much more efficient individual motor approach to manufacturing. But it still took decades for them to actually make the shift away from hulking central power plants and overhead spinning shafts.

Today we almost certainly have all the technological tools needed to push knowledge work into its next productive phase shift. But we remain in the moment mired to instead simply moving unstructured interactions into email threads and Zoom meetings; the Digital Age equivalent of hooking up a new electric motor to the old belt drive system.

The solution is not to look to Silicon Valley and ask for better innovations. The needed technological innovations have already arrived in the form of Ethernet, email, and interactive HTML. Where we need to turn our attention is back toward our own proverbial factories and ask if there’s a better way to run our machines.

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Published on June 22, 2021 06:01

June 16, 2021

Haruki Murakami and the Scarcity of Serious Thought

I recently returned to Haruki Murakami’s 2007 pseudo-memoir, What I Talk About When I Talk About Running. I first encountered this book back in 2009. It inspired me at the time to write an essay titled “On the Value of Hard Focus,” which laid the foundation on which I went on to build my theory of deep work. Which is all to say, Murakami’s short meditation on running and art holds a special place in my personal literary canon.

On my re-read, my attention was snagged by the following passage:

“Gradually, though, I found myself wanting to write a more substantial kind of novel. With the first two, Hear the Wind and Pinball, 1973, I basically enjoyed the process of writing, but there were parts I wasn’t too pleased with. With these first two novels I was only able to write in spurts, snatching bits of time here and there — a half hour here, an hour there — and because I was always tired and felt like I was competing against the clocks as I wrote, I was never able to concentrate. With this scattered approach I was able to write some interesting, fresh things, but the result was far from a complex or profound novel.”

Murakami wrote his first two novels late at night after closing down the bar he owned and ran near the Tokyo city center. These works were well-received: his first won a prize for new writers from a literary magazine, and his second also attracted positive reviews. But the effort both exhausted and frustrated him.

Murakami realized he was coasting on bursts of latent talent. He had caught the attention of the literary establishment because of inventive stretches in his prose, but he worried that if he kept producing these “instinctual novels,” he’d reach a dead end.

Against the advice of nearly everybody, he sold his bar, and moved to Narashino, a small town in the largely rural Chiba Prefecture. He began going to bed when it got dark and waking up with the first light. His only job was to sit at a desk each morning and write. His books became longer, more complex, more story driven. He discovered what became his signature style.

“My whole body thrilled at the thought of how wonderful — and how difficult — it is,” he recalled,  “to be able to sit at my desk, not worrying about time, and concentrate on writing.”

Neither our economy nor the demands of a live well-lived dictate that everyone should aspire to be sitting alone at a desk in rural Narashino, crafting literature to the light of the rising sun. My growing concern, however, is that such real commitment to thought has become too rare.

It was only through this intellectual monasticism that a talent as large as Murakami was able to extract the works for which is so rightly now revered. And yet, outside of award-caliber novelists, a similar commitment to depth is alarmingly rare. Even the elite cognitive professions such as professors, lawyers, doctors, and journalists, for which the value of thought is clear and accepted, find themselves increasingly trying to slot these efforts into fragments of time sieged by unrelenting messages, and meetings, and news, and minutia.

This the moment of melancholy that hit me as I returned to this book earlier this week: Many of us in such jobs have become like the young Murakami, up late after closing the bar, frustrated that the metaphorical novels we’re crafting aren’t what they could be.

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Published on June 16, 2021 07:34

June 4, 2021

Sebastian Junger’s Focused Retreat

In 1991, Sebastian Junger suddenly found himself with time to think. He had wounded himself with a chainsaw at his day job as a climber for a tree pruning company in Gloucester, Massachusetts, and was laid up recovering.

Morbidly inspired by the experience, Junger became interested in the idea of writing a book about dangerous jobs. In a tragic sense, his timing was good. That same year, a commercial fishing boat out of Gloucester named the Andrea Gail sunk off the coast of Nova Scotia in a historic storm. All six of her crew were lost.

Junger wrote a sample chapter about the Andrea Gail to include in a proposal for his dangerous jobs idea. It soon became clear, however, that the story of the lost fishing boat was rich enough to support an entire book on its own. The result was The Perfect Storm, which became an international bestseller after its release in 1997, and was subsequently adapted into a blockbuster movie staring George Clooney and Mark Wahlberg. Junger was credited with reviving the adventure non-fiction genre. Some even called him a new Hemingway.

The twist of this story that perhaps interests me most, however, is what Junger did next: he bought a dilapidated house in the woods. To be more specific, in 2000, Junger purchased a rundown residence, built in the early 1800s, and hidden at the end of a winding, unpaved lane in Truro, a small town in upper Cape Cod known as a refuge for writers and artists.

As Junger explains in a 2019 interview with CapeCod.com, he spends as much time there throughout the year as possible: “It’s a very good place to to work. It’s old and removed from humanity.”

As he elaborates:

“It helps to be in a place mentally and physically where you can focus. Some people can do that in New York [where Junger has an apartment], and I can do that, too. But on the Cape, it’s easier to achieve that focus. The property that I have is really tucked away from other people and I can go for days without seeing or hearing another human being.”

This commitment to focus seems to have paid off, as Junger went on to win a National Magazine Award and an Oscar Nomination, become a contributing editor at Vanity Fair, and publish five more acclaimed books, including his most recent, Freedom (which I recently read and quite enjoyed).

I couldn’t help but think about Junger’s hidden Cape Cod retreat when I browsed his Twitter feed earlier today. As might be expected, his timeline is thick with tweets from the past few months, promoting his new book. But if you scroll on it suddenly starts to bounce across long expanses of digital radio silence: a tweet on July 2019, then nothing until two tweets in April 2020, then silence again until February of this year.

Instagram is even sparser. Junger didn’t have an account on the platform until just a few months ago, and his feed contains only a collection of promotional images from the book, likely dumped en masse by a publicity assistant.

This online modesty isn’t really surprising. It’s hard, I imagine, to get lost in the superficial din of that glowing screen in your hand when outside your window is a quiet woods, only partially muffling the sound of crashing waves beyond. That’s the type of space that inspires one to instead orient their attention toward the deep and the slow.

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Published on June 04, 2021 14:37

May 24, 2021

Thinking Outside the Home

Peter Benchley wrote Jaws in the backroom of the Pennington Furnace Supply, a short walk from his home in Pennington, New Jersey. Though he lived in a bucolic converted carriage house situated on nearly an acre of land, he preferred writing amidst the clamor of this industrial hideaway .

He’s not alone among authors in this retreat to an eccentric workspace near his home: Maya Angelou wrote in hotel rooms with all pictures removed from the walls; David McCullough toiled in a garden shed; John Steinbeck would bring a notebook and portable desk out on his fishing boat.

As I argue in my most recent essay for the New Yorker, published last week, these case studies are important to our current moment because, in some sense, writers are the original work-from-home knowledge workers. The fact, therefore, that they often go through so much trouble to avoid working in their actual homes might teach us something important about how to succeed with our post-pandemic shift toward permanently increased telecommuting. (Hint: perhaps subsidized work from near home needs to become a thing.)

I encourage you to read the full article to find out more about the lessons learned from these case studies (or, at the very least, to enjoy some gratuitous stories of the aspirational lives of famous authors).

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Published on May 24, 2021 12:24

May 17, 2021

Luke Skywalker: Digital Minimalist

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I recently returned to a book I first discovered earlier in the pandemic: The Power of Myth. It consists almost entirely of edited interview transcripts from a now classic, wide-ranging filmed conversation between Bill Moyers and Joseph Campbell, which originally spanned over twenty hours of footage, but was later narrowed down to a handful of 60-minute episodes that aired on PBS in 1988.

You’ve probably heard of this interview as it went on to become one of the most watched series in public television history. Though it covers a dizzyingly diverse set of topics — from dragons, to Gaia, to religious fundamentalism — it attracted attention at the time in large part because George Lucas had previously admitted to referencing Campbell’s 1949 book, The Hero with a Thousand Faces, to help write the script for Star Wars.

Accordingly, the bulk of the interview is conducted at Lucas’s Skywalker Ranch, and Moyers and Campbell eventually come around to obligingly unpacking the role of the Hero’s Journey monomyth in explaining the resonance of Lucas’s 1977 blockbuster.

What caught my attention, however, was a brief aside about Star Wars that I don’t remember from the original PBS special. Near the end of interview, Moyers recalls:

“When I took our two sons to see Star Wars, they did the same thing the audience did at that moment when the voice of Ben Kenobi says to Skywalker in the climatic moment of the last fight, ‘Turn off your computer, turn off your machine and do it yourself, follow your feelings, trust your feelings.’ And when he did, he achieved success, and the audience broke out into applause.”

What interested me about this observation was not just that digital minimalists existed even in a galaxy far, far away, but that right here on our home planet, as earlier as the 1970s, we already sensed that there was something dehumanizing about the newly emerging industry of interactive digital technology.

We often need these tools, of course, to metaphorically blow up our Death Stars, but we applaud the loudest when it’s what makes us most human that triumphs in the end.

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Published on May 17, 2021 16:58

May 13, 2021

On Productivity and Remote Work

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Early in the pandemic, I wrote a big piece for the New Yorker about the potential implications of our sudden shift to remote work. One of my predictions was that the shortcomings of the largely improvisational and informal methods by which we currently organize knowledge work — what I call “the hyperactive hive mind”  — would be exaggerated by this shift, leading to even more overload:

“In such a chaotic work environment, there are profound advantages to gathering people together in one place. In person, for instance, the social cost of asking someone to take on a task is amplified; this friction gives colleagues reason to be thoughtful about the number of tasks they pass off to others…In other ways, meanwhile, offices can be helpfully frictionless. Drawn-out e-mail conversations can be cut short with just a few minutes of spontaneous hallway conversation. When we work remotely, this kind of ad-hoc coördination becomes harder to organize, and decisions start to drag.”

New research supports this prediction. A working paper recently published by a group of respected economists from the University of Chicago carefully studies a group of over 10,000 IT professionals to assess the impact of pandemic-induced remote work.

Here’s the key finding:

“Total hours worked increased by roughly 30%, including a rise of 18% in working after normal business hours. Average output did not significantly change. Therefore, productivity fell by about 20%.”

This result is important.

It’s become common to hear business leaders claim that the lesson of the pandemic is that telecommuting can be just as productive as working in an office. But we have to be careful about terminology. When they say “just as productive,” what they often really mean, as found in the Chicago study, is that the workers were still able get their work done when at home.

What this observation misses, as also found in the study, is that getting this same work done now requires more total hours. That’s a decrease in productivity. And because these efforts now necessitate more work in the morning or evenings, they’re likely creating more worker dissatisfaction and burnout.

Put bluntly, the hyperactive hive mind is not compatible with remote work. We managed to keep the proverbial ship afloat from our homes during the amplified disruption of the last year, but a 20% decrease in overall productivity is not a condition we can maintain in the long term.

This leaves us two options: either we bring everyone back to physical offices, or we finally get around to replacing the hive mind with more structured forms of collaboration. (As I point out in the New Yorker piece, software developers have an easier time moving their efforts remote because they long ago replaced the hive mind workflow — in which collaboration unfolds through frenetic, unscheduled messaging and meetings — with much more structured systems, like Scrum or Kan Ban).

I really hope we embrace the latter option, as not only will it make higher rates of remote work sustainable, it will make knowledge work better for everyone. But I fear the former option will end up seeming more attractive in the moment.

(Hat tip: Tyler Cowen)

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Published on May 13, 2021 07:25

May 6, 2021

The Neuroscience of Busyness

In a paper published last month in the journal Nature (summary), a group of scientists from the University of Virginia reported on a series of experiments designed to assess how we solve problems. When presented with a challenging scenario, humans cannot evaluate every possible solution, so we instead deploy heuristics to prune this search space down to a much smaller number of promising candidates. As this paper demonstrates,  when engaged in this pruning, we’re biased toward solutions that add components instead of those that subtract them.

This quirk in our mental processing matters. Potentially a lot. As the authors of the paper conjecture:

“Defaulting to searches for additive changes may be one reason that people struggle to mitigate overburdened schedules, institutional red tape, and damaging effects on the planet.”

As I read about this finding, I couldn’t help but also think about the epidemic of chronic overload that currently afflicts so many knowledge workers. The volume of obligations on our proverbial plates — vague projects, off-hand promises, quick calls and small tasks — continues to increase at an alarming rate. There was a time, not that long ago, when the standard response to the query, “How are you?”, was an innocuous “fine”; today, it’s rare to encounter someone who doesn’t instead respond with a weary “busy.”

Does the wiring of our brains play a role in this reality?

I hadn’t thought about this possibility before, but this new paper raises some intriguing possibilities. The collision of knowledge work (a new thing) with the digital age (an even newer thing) disrupted the professional world, making many office jobs more haphazard and improvisational than ever before. Confronted with this novelty, perhaps our brains fell back to a default answer: do more!

Like the subjects in the experiments reported in this recent paper, however, the best solution to these problems might often instead be to do less. You want more out of your employees? Radically reduce their responsibilities, then leave them alone to execute. You want your small business to grow? Focus your attention on a single target, and give yourself the space to do it better.

Clearly brain biases are not the only factor involved in explaining the growth of busyness culture, but it’s a partial explanation that’s worth (if you’ll excuse the pun) keeping in mind.

(Hat tip: Jesse)

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Published on May 06, 2021 16:31

April 30, 2021

Favorable Conditions Never Come

In a sermon delivered at the height of World War Two, a period awash in distraction and despair, C.S. Lewis delivered a powerful claim about the cultivation of a deep life:

“We are always falling in love or quarreling, looking for jobs or fearing to lose them, getting ill and recovering, following public affairs. If we let ourselves, we shall always be waiting for some distraction or other to end before we can really get down to our work. The only people who achieve much are those who want knowledge so badly that they seek it while the conditions are still unfavorable. Favorable conditions never come.”

This quote reminds me of one my favorite Teddy Roosevelt stories, first recounted in his 1888 memoir, Ranch Life and the Hunting Trail. The tale begins in the spring, as the ice began to thaw on the Little Missouri River that passed through Roosevelt’s Elkhorn Ranch. Under the cover of night, a band of infamous local horse thieves steal a boat from the Elkhorn.

Though the swollen river was treacherous, and the thieves dangerous, there was no doubt that Roosevelt had to pursue them. “In any wild country where the power of law is little felt or heeded, and where every one has to rely upon himself for protection,” he writes, “men soon get to feel that it is in the highest degree unwise to submit to any wrong.” With the help of his ranch hands, Bill Seward and Wilmot Dow, Roosevelt builds a new flat-bottomed scow, which the trio then pushes out into the ice-choked river to initiate a three-day journey to hunt down the fugitives.

What always caught my attention about this story was not the chase, but instead what Roosevelt brought with him for the adventure: a copy of Tolstoy’s Anna Karenina, which he would read in bursts, huddled under a blanket to keep rain off its pages.

We all face distractions from the deeper efforts we know are important: the confrontation of something not going right in our lives; an important idea that needs development; more time with those who matter most. But we delay and divert. It’s easier to yell at someone for doing something wrong than to yell in pride about something we did right. It’s easier to seek amusement than to pursue something moving.

At some point, however, there’s nothing left but to embrace Lewis’s call to “get down to our work,” even if the favorable conditions never come.

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Published on April 30, 2021 08:14

April 20, 2021

The Productivity Funnel

In light of our recent discussions of “productivity,” both in this newsletter and on my podcast, I thought it might be useful to provide a more formal definition of what exactly I mean when I reference this concept.

In the most general sense, productivity is about navigating from a large constellation of possible things you could be doing to the actual execution of a much smaller number of things each day.

At one extreme, you could implement this navigation haphazardly: executing, in the moment, whatever grabs your attention as interesting or unavoidably urgent. At the other extreme, you might deploy a fully geeked out, productivity pr0n-style optimized collection of tools to precisely prioritize your obligations.

To make sense of these varied journeys from a broad array of potential activity to the narrowed scope of actual execution, I often imagine the three-level funnel diagramed above.

The funnel begins with the fundamental task of selection, where you determine which activities to commit to accomplish. Relevant ideas for this level can be found in books like First Things First, Essentialism, How to Do Nothing, One Thing, The Dip, and Year of Yes.

Once committed, these activities must then go through processing, organization, and storage. There are two goals for this funnel level: to avoid forgetting what you’re supposed to do, and to make smart decisions about what to work on next. Relevant ideas for this level can be found in books like Getting Things Done and The Bullet Journal Method. This is also where the Capture/Configure/Control philosophy I talk about on my podcast, or software like OmniFocus, Trello, Basecamp, and Asana, can help.

The final level focuses on the actual execution of whatever it is you’ve figure out you should be doing in the moment. This includes how you plan your day, the rituals you deploy to support your efforts, and the processes you’ve put in place to support more effective collaboration with others. Relevant ideas for this level can be found in books like Deep WorkA World Without Email, Daily Rituals, The War of Art, and Bird by Bird. Planning tools like my Time Block Planner are also useful here.

There are obvious benefits to defining the concept of productivity with this level of detail.

For one thing, it helps avoid the common mistake of focusing on one part of the funnel while avoiding others. There are many deep work aficionados, for example, who are obsessive about their depth rituals (execution), but are constantly forgetting or losing track of what’s on their plate (organization).

Similarly, it’s common to come across productivity geeks with complex organizational systems, who pay little attention to their overall workload (selection), and end up hopelessly overwhelmed, no matter how much they optimize their OmniFocus configuration.

By clearly delineating the three different levels of the productivity funnel, you can make sure each level gets at least some attention.

This detailed definition also adds nuance to anti-productivity criticism. A lot of this recent debate loosely associates the term “productivity” with an exploitative capitalist drive to maximize accomplishment. When viewed against the specificity of the productivity funnel, however, it becomes clear that this critique more accurately concerns only the activity selection level.

I agree that there’s an important debate to be had about how organizations and individuals implement activity selection (e.g., my recent post on slow productivity), but regardless of where this debate takes us, the other levels of the funnel remain important and largely orthogonal. In a post-capitalist collectivist utopia, where work is optional, and we’ve excised our souls of our past bourgeois internalization of the narratives of production, we’ll still have things we need to get done, and having an organizational system will still be better than haphazardly trying to keep track of these things in our minds (even Lenin had a task list).

Similarly, intentionality about execution can often enhance — not impede — slower lifestyles. If you don’t give serious thought to how you want to structure your days, it’s all too easy to fall back into distraction and shallow busyness.

I’m not sure if the funnel proposed above is complete. Indeed, I’m almost certainly missing aspects of productivity that are equally as important as the three levels I detail. But the more general movement here toward clarity in what we mean when we talk about productivity is worth encouraging.

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Published on April 20, 2021 11:21

April 7, 2021

On Slow Productivity and the Anti-Busyness Revolution

Seven years ago, Alex Soojung-Kim Pang was a typical overworked, multitasking, slave to the hyperactive hive mind, Silicon Valley consultant.  Feeling the symptoms of burnout intensify, he arranged a three-month sabbatical at Microsoft Research Cambridge. Here’s how he later described this period:

“I got an enormous amount of stuff done and did an awful lot of really serious thinking, which was a great luxury, but I also had what felt like an amazingly leisurely life. I didn’t feel the constant pressure to look busy or the stress that I had when I was consulting. And it made me think that maybe we had this idea about the relationship between working hours and productivity backward. And [we should] make more time in our lives for leisure in the classic Greek sense.”

The experience led him to ultimately publish a book titled, Rest: Why You Get More Done When You Work Less. I remember this book because it came out the same year as Deep Work, and the two volumes were often paired as variations on a common emerging anti-busyness theme.

In the half-decade that has since transpired, an increasing number of new books have taken aim at our accelerating slide toward overload in both our work and our personal lives. Many of these new titles, somewhat in contrast to my writing, or that of Pang,  have adopted a more strident and polemical tone — not only underscoring the issues, but also pointing a defiant finger at the forces which are supposedly to blame. Clearly the overwhelmed and overscheduled manner in which we currently operate isn’t working.

Which brings me to a question that more and more has been capturing my attention: What can we do about this unfortunate state of affairs?

It’s here that the insightful work that has probed this question in recent years falls somewhat short of sparking major change. The genre is currently dominated by economic materialist arguments: We work too much because of exploitive capitalist imperatives, and then overload our personal lives because we’ve internalized these narratives.

There is, of course, a crackling, subversive energy in this materialism — every new generation seems to rediscover for themselves the trapdoor excitement of the varied theoretical descendants of Marx  —  and this energy is not entirely misguided: there are many areas in which a constant scrutiny of labor relations is warranted, and the allure of consumerist affluence is far from benign. But a pure materialist interpretation of overload culture severely limits our responses, leaving us, if you’ll excuse some mild facetiousness, with only the option to occasionally engage in non-instrumental activities as an act of resistance while waiting for others to overthrow the capitalist market economy.

I beleive we can do more right now.

My thinking in this area is still half-formed, but I’ve become increasingly convinced that what this conversation needs are alternative definitions of “productivity” that believably deliver on the promises of profitable value generation in businesses and resilient satisfaction in our personal lives, while rendering the excesses of overload culture as unnecessary at best, and profoundly harmful at worse.

In my research on such matters, I’ve come to learn that a lot about how we work and live right now is more ungrounded and arbitrary than many might assume, driven more by a novel mix of autonomy and ambiguity than deterministic dynamics of exploitation. We may need a slow productivity revolution more than we need an economic revolution.

I don’t know exactly what these new definitions of productivity might look like, but we can certainly do better than our current haphazard approaches, in which work descends into performative busyness on Slack, and our personal lives are digested into air-brushed social media moments. The human attraction toward some notion of productivity isn’t the problem. The real issue is neglecting to figure out what specific notions actually make sense for our current moment.

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Published on April 07, 2021 16:09

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