Jock Busuttil's Blog: I Manage Products, page 26
July 28, 2021
What to do when service transformation goes wrong
When companies set out to improve a service or redesign a product, the results can sometimes be underwhelming. Instead of delivering service transformation, the team recommends only minor efficiency tweaks. If this has been happening to you, there can be many underlying causes. I’ve identified a few common problems and what you can you do about them.
1. Wrong skill sets on team
Often a task force is assembled to audit and improve the service and the team is given a broad remit. But...
July 26, 2021
PRODUCTHEAD: Basics of finance for product managers
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Free, online courses are available to help you become more literate in the basics of finance
There are three key financial metrics to track in a recurring / subscription business
Gain a competitive advantage by interpreting annual corporate accounts
Challenge received wisdom about key financial metrics and ratios to revea...
July 19, 2021
PRODUCTHEAD: 5 product strategy tips
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
The vision describes the future we are trying to create
The strategy describes how we’ll make the vision a reality
There are only 4 strategies after finding product-market fit
Tesla subsidised more affordable car models with the revenue from their initial luxury roadster
Storytelling helps to convince stakeholders to b...
July 12, 2021
PRODUCTHEAD: To err is human
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Customer research and validation is critical, but it can’t always make decisions for you
Remedy mistakes quickly and honestly to earn respect
Use the “rule of 10” to put mistakes in context
People remember most your small defining moments
a favour: please share this with other product people
July 5, 2021
PRODUCTHEAD: Better than okay OKRs
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Objectives and key results (OKRs) set ambitious goals and track progress towards them
Manage your desired outcomes separately from what you do to achieve those outcomes
Make use of OKRs standard across all teams
Learn from when you fail to achieve your desired outcomes
OKRs go hand-in-hand with team autonomy
a favour: ple...
June 28, 2021
PRODUCTHEAD: Pimp my system
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
6 core concepts of systems thinking will help you start solving complex problems
Systems thinking complements the more familiar analytical (reductionist) thinking
It is a way of creating a shared understanding of how something works
It provides useful tools for surfacing and breaking reinforcing cycles of blame
...June 23, 2021
Q&A: I’m overwhelmed — can you help?
I’m asked questions about product management from time to time. Here’s one I’ve answered recently:
Hi Jock,
I’m 4 weeks into a new job, having moved states for it, and I’ve recently become a parent for the first time. Currently, I am feeling overwhelmed.
I had interviewed to come on as a product manager focused on existing user experience, but right before my start date, I was told I’d be instead leading a brand new team focused on growth and early adoption for our B2B user base.
I’m a self-taug...
June 21, 2021
PRODUCTHEAD: Listen all y’all, it’s a sabotage
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Competing execs will sometimes sabotage by claiming features for their own product long before they plan to implement them
Your product roadmap can reveal symptoms of underlying organisational dysfunctions
We need to consciously remember that the needs of our users change over time
Many biases are underpinned by sh...
June 14, 2021
PRODUCTHEAD: Everyone needs coaching
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Coaching allows you to leap ahead — it doesn’t mean there’s something wrong with you
Active listening helps you restrain the urge to jump in early with a solution
Performance management is retrospective; performance development looks forward
A lack of clear goals and simplistic evaluation are ways performance management goes wrong
...June 7, 2021
PRODUCTHEAD: Product management post-COVID-19
PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.
Mind The Product pivoted in 8 weeks, then spent the next 8 months refining the concept
When working remotely, post information in at least 3 places to ensure everyone sees it
Pivots that align with the existing corporate vision tend to be more successful
The shift to digital during the COVID-19 pandemic will not be as ...
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