PRODUCTHEAD: To err is human

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

Subscribe to PRODUCTHEADsit down. product uptl;dr

Customer research and validation is critical, but it can’t always make decisions for you

Remedy mistakes quickly and honestly to earn respect

Use the “rule of 10” to put mistakes in context

People remember most your small defining moments

a favour: please share this with other product people

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