Quality Master Quotes

“The quality of assessors is critical to the quality of the assessment result.”
― Pearl Zhu, Quality Master

“The better way to define quality experience is “Lessons Learned.”
― Pearl Zhu, Quality Master

“Feedback is the bridge to effectively connect lesson-learned from the past to the future performance and potential.”
― Pearl Zhu, Quality Master

“The high-quality communication is to bridge differences and encourage problem-solving.”
― Pearl Zhu, Quality Master

“Flexibility is to embrace different viewpoints and alternative ways to do things.”
― Pearl Zhu, Quality Master

“Efficiency is to do what is effective, achieve high customer satisfaction with less operating cost, and improve employee productivity with good teamwork.”
― Pearl Zhu, Quality Master

“High-quality enterprise is comprised of high-quality people, high-quality products & services, and high-quality business processes & capabilities, etc.”
― Pearl Zhu, Quality Master

“A degree of quality is in everything people do and experience.”
― Pearl Zhu, Quality Master

“You will not be able to understand the performance of your company without good quality data to measure it.”
― Pearl Zhu, Quality Master

“Software quality is defined by a number of factors, and quality management is a multifaceted management discipline.”
― Pearl Zhu, Quality Master

“What seems to differentiate good decision-makers out from others is their ability to frame issues, problems, and decision options, and turn them into the best possible outcomes.”
― Pearl Zhu, Quality Master

“The best point of view is to see innovation as a system, capable of taking a stepwise approach to scaling up and delivering organization-wide capabilities.”
― Pearl Zhu, Quality Master

“The journey of improving business quality is more evolutionary than revolutionary.”
― Pearl Zhu, Quality Master

“Apply holistic management discipline is to break through the industrial constraints and limitations, in pursuit of possibility rather than impossibility.”
― Pearl Zhu, Quality Master

“To effectively lead an organization into good practices for focusing on quality attributes takes work and a level of credibility within the organization.”
― Pearl Zhu, Quality Master

“The corporate board plays an important role in setting digital principles to ensure quality and encompass the business in the right direction.”
― Pearl Zhu, Quality Master

“Customer-centric enterprise vision, strategy, and governance model should enforce the alignment of the various silos towards customer-centric products and delivery mechanisms.”
― Pearl Zhu, Quality Master

“Frontline employees are quality champions who can get touch base with customers and improve their satisfaction.”
― Pearl Zhu, Quality Master

“Quality management starts with building a high-quality workforce.”
― Pearl Zhu, Quality Master

“The business goal to run a real-time and high-quality digital organization is to create synergy by harmonizing all functions to achieve digital synchronization of the entire organization.”
― Pearl Zhu, Quality Master

“Leadership is about setting directions, making positive influences, enforcing quality, and inspiring innovation.”
― Pearl Zhu, Quality Master

“The quality of your life is given via the quality of the thinking you have done.”
― Pearl Zhu, Quality Master

“Through quality management and integration, the enterprise is easily combined with assets for orchestrating a high-performing business.”
― Pearl Zhu, Quality Master

“Quality management should focus not only on the quality of products and services but also the means to achieve the overall business maturity.”
― Pearl Zhu, Quality Master

“A hyperconnected organization can approach the flow zone when the positions in its hierarchy have clear and accountable tasks.”
― Pearl Zhu, Quality Master

“Simplicity means or is related to too many things such as manageability, availability, scalability, flexibility, reliability, robustness, sensitivity, comprehensiveness, speed, or responsiveness.”
― Pearl Zhu, Quality Master

“Improvement cannot happen without change, and change should not happen without improvement.”
― Pearl Zhu, Quality Master

“Quality is everyone’s business” as the digital principle sets the tone to build a coherent, effective, and dynamic digital organization.”
― Pearl Zhu, Quality Master

“In digital organizations, quality management is not the job of one department, but an overarching management discipline.”
― Pearl Zhu, Quality Master

“Aesthetics is an important principle for either product design or business innovation to convey digital charm and deliver quality.”
― Pearl Zhu, Quality Master