Travis

“New products succeed not because of the features and functionality they offer but because of the experiences they enable. If”
― Clayton M. Christensen, Competing Against Luck: The Story of Innovation and Customer Choice – Christensen's Jobs Theory for Startups and Business Growth

“There’s nine times more to gain by elevating positive customers than by eliminating negative ones.”
― Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact

“The more exacting the challenge, the more rigorous our rituals need to be.”
― Jim Loehr, The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal

“Call it Talent Development, Human Relations, People Support, or Head of People Experiences — whatever term fits your culture — choose to call this function anything but Human Resources.”
― Verne Harnish, Scaling Up: How a Few Companies Make It...and Why the Rest Don't