Kpis Quotes

“Selecting the right measure and measuring things right are both art and science. And KPIs influence management behavior as well as business culture.”
― Pearl Zhu, CIO Master: Unleash the Digital Potential of It

“Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.”
― Pearl Zhu, Performance Master: Take a Holistic Approach to Unlock Digital Performance

“A good metric is a ratio or a rate. Accountants and financial analysts have several ratios they look at to understand, at a glance, the fundamental health of a company. You need some, too.
There are several reasons ratios tend to be the best metrics:
• Ratios are easier to act on. Think about driving a car. Distance traveled is informational. But speed—distance per hour—is something you can act on, because it tells you about your current state, and whether you need to go faster or slower to get to your destination on time.
• Ratios are inherently comparative. If you compare a daily metric to the same metric over a month, you’ll see whether you’re looking at a sudden spike or a long-term trend. In a car, speed is one metric, but speed right now over average speed this hour shows you a lot about whether you’re accelerating or slowing down.
• Ratios are also good for comparing factors that are somehow opposed, or for which there’s an inherent tension. In a car, this might be distance covered divided by traffic tickets. The faster you drive, the more distance you cover—but the more tickets you get. This ratio might suggest whether or not you should be breaking the speed limit.”
― Alistair Croll, Lean Analytics: Use Data to Build a Better Startup Faster

“The use of KPIs is meant to improve and transform the organizational performance.”
― Pearl Zhu, Performance Master: Take a Holistic Approach to Unlock Digital Performance

“Broadly speaking, the KPIs of the organization needs to be the KPIs of the IT function.”
― Pearl Zhu, Performance Master: Take a Holistic Approach to Unlock Digital Performance

“Corporation performance Management is all about managing performance by that data (KPIs) which really matters.”
― Pearl Zhu, Performance Master: Take a Holistic Approach to Unlock Digital Performance

“Don't just think "mobile first". Think "search first", and invest in instrumenting search metrics on your website and within your product to see what users are looking for and what they are not able to find.”
― Alistair Croll, Lean Analytics: Use Data to Build a Better Startup Faster

“Een indicator wordt verbeterd, terwijl het eigenlijke doel uit het oog wordt verloren. Dit noem ik indicatorisme.”
― Berend van der Kolk, De meetmaatschappij

“Ik onderscheid vijf typen indicatorisme:
1. het uitvoeren van makkelijke, indicator verbeterende taken;
2. het vermijden van moeilijke, indicator verslechterende taken;
3. het verbeteren van een indicator voor de korte termijn, ten koste van de langetermijndoelen;
4. het negeren van taken die niet in een indicator zijn opgenomen;
5. het manipuleren of frauderen om een indicator te verbeteren.”
― Berend van der Kolk, De meetmaatschappij

“KPIs (Key Performance Indicators) are arbitrary numbers that make you feel productive. It’s corporate astrology: you stare at charts and dashboards, interpret the signs, and declare, “We’re growing!” while quietly ignoring the fact that revenue is flat. If you’re hitting all your KPIs and still not growing, they’re just three letters that make you feel busy while you slowly fail.”
― Renata Škarpa, Chaos.: Where dreams, disasters, and money collide.