Customer Service Quotes

Quotes tagged as "customer-service" Showing 1-30 of 214
Theodore Roosevelt
“People don't care how much you know until they know how much you care”
Theodore Roosevelt

Marilyn Suttle
“Truth builds trust.”
Marilyn Suttle

Jeff Bezos
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
Jeff Bezos

Marilyn Suttle
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
Marilyn Suttle

Marilyn Suttle
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
Marilyn Suttle

Pooja Agnihotri
“If you want to retain your customers, attract more customers, and don’t want to unnecessarily spend your budget in marketing campaigns which will fail because of your increasing number of dissatisfied customers, start working on your customer service strategy right now.”
Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

Pooja Agnihotri
“An effective customer service strategy is the one which will never stop learning more about your customers.”
Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

Marilyn Suttle
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
Marilyn Suttle

Marilyn Suttle
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Richard Branson
“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir”
Sir Richard Branson

Ann Aguirre
“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
Ann Aguirre, Blue Diablo

Marilyn Suttle
“Your customers are responsible for your company’s reason for existing.”
Marilyn Suttle

Marilyn Suttle
“Even your most loyal customers always have a choice about where to take their business.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Marilyn Suttle
“How you think about your customers influences how you respond to them.”
Marilyn Suttle

Jeff Bezos
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
Jeff Bezos

Marilyn Suttle
“Customers are human and humans can view situations in unexpected ways.”
Marilyn Suttle

Marilyn Suttle
“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
Marilyn Suttle

Howard Tayler
“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
Howard Tayler, Resident Mad Scientist

Paul Orfalea
“Make your customers comfortable and they will give you their lives.”
Paul Orfalea, Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

Marilyn Suttle
“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
Marilyn Suttle

Marilyn Suttle
“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
Marilyn Suttle

R.G. Manse
“Frank treated customers with the contempt Rosy had only seen before at airport passport control. Even then, she’d never heard an immigration official refer to anybody as baldy.
“Hey, baldy,” Frank had said and whistled to call a customer back as though he were down in the paddock with an unruly herd. “You forgot your juice.”
Frank held up the bottle of Tropicana orange juice. And when… baldy came back, Frank slapped the bottle into his hand as though passing him the baton in a relay race, then waved the man aside—“Go!”—and pointed at the next customer.
“What do you want?” Frank said. “Cheese? Again? That’s three cheese you’ll have had in a row. Are you eating right?”
The customer stammered.
“Eh-but-eh-but-eh-but,” Frank mimicked. “Never mind. But think up a different filling next time. And not cheese and tomato.” He shook his head and made up the roll.”
R.G. Manse, Screw Friendship

“Don’t look for customers in your business, be the business your customers are looking for.”
Mac Duke The Strategist

“Nothing happens in a business without a customer”
Mac Duke The Strategist

Amit Kalantri
“When you can't find the light, be the light.”
Amit Kalantri, Wealth of Words

Pooja Agnihotri
“When you send out a feedback form to your customers and they share their opinions with you, don’t just ignore them. It’s time for you to make a decision based on what your customers have just shared with you.”
Pooja Agnihotri, Market Research Like a Pro

Pooja Agnihotri
“Two things happen when your objectives are too broad—you don’t achieve the right results and you lose a lot of your resources. You want to avoid both of those.”
Pooja Agnihotri, Market Research Like a Pro

Pooja Agnihotri
“If your objectives are too broad, they can dilute your project.”
Pooja Agnihotri, Market Research Like a Pro

Pooja Agnihotri
“Discovering a cure for a disease is one thing, but making that cure available to everyone so it can actually be used to eradicate the problem is another thing.”
Pooja Agnihotri, Market Research Like a Pro

Pooja Agnihotri
“If the research is done for brand awareness and the results don't show any rosy picture, then maybe you want to share those results with your marketing head who can include more brand awareness strategies in her marketing plan.”
Pooja Agnihotri, Market Research Like a Pro

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