Quotes About Customer Service

Quotes tagged as "customer-service" (showing 1-30 of 112)
Theodore Roosevelt
“People don't care how much you know until they know how much you care”
Theodore Roosevelt

Jeff Bezos
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
Jeff Bezos

Marilyn Suttle
“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
Marilyn Suttle

Marilyn Suttle
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
Marilyn Suttle

Ann Aguirre
“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
Ann Aguirre, Blue Diablo

Marilyn Suttle
“Your customers are responsible for your company’s reason for existing.”
Marilyn Suttle

Marilyn Suttle
“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
Marilyn Suttle

Marilyn Suttle
“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Marilyn Suttle
“Customers are human and humans can view situations in unexpected ways.”
Marilyn Suttle

Marilyn Suttle
“Even your most loyal customers always have a choice about where to take their business.”
Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan

Richard Branson
“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir”
Richard Branson

Marilyn Suttle
“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
Marilyn Suttle

Marilyn Suttle
“How you think about your customers influences how you respond to them.”
Marilyn Suttle

Paul Orfalea
“Make your customers comfortable and they will give you their lives.”
Paul Orfalea, Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

Howard Tayler
“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
Howard Tayler, Resident Mad Scientist

Jeff Bezos
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
Jeff Bezos

Marilyn Suttle
“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
Marilyn Suttle

Marilyn Suttle
“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
Marilyn Suttle

Bernard Kelvin Clive
“In this fast-paced digitally connected world, your competitor is only a WhatsApp message away. Be reachable by every medium possible”
Bernard Kelvin Clive

Amber Hurdle
“Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Amber Hurdle
“Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Amber Hurdle
“Understanding who isn’t your ideal customer sometimes helps you better clarify who is.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Amber Hurdle
“Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customer
experience.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Amber Hurdle
“Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Amber Hurdle
“You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.”
Amber Hurdle, The Bombshell Business Woman: How to Become a Bold, Brave, and Successful Female Entrepreneur

Susan C. Young
“Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need to achieve greater understanding, especially when others have personalities, experiences, needs, and preferences different from your own.”
Susan C. Young, The Art of Connection: 8 Ways to Enrich Rapport & Kinship for Positive Impact

Susan C. Young
“We all have individual ideas and agendas for managing our days and our lives. However, it is when we foster a sense of wonder and nurture a sincere curiosity that we can move beyond the predictable and mundane.”
Susan C. Young

“The most hurting response you can give to a client is "I tried".”
Allan Amanyire

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