Who's Your Gladys? Quotes

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan