Eric Mosley's Blog: The Globoforce Blog, page 35

5 Tips for a Successful Engagement Survey

According to the Aberdeen Group, 70% of global organizations have some sort of engagement strategy. Yet 68% of us do not have any formal process to measure and manage employee engagement. (This is probably not surprising, considering many companies are still looking for the right way to measure and manage employee engagement.) For most, this process begins with an engagement survey.

However, too many companies never get past this first step. The engagement survey becomes a sort of Groundhog Da...

Infographic: The Startling Truth About Performance Reviews

Ever wonder how employees really feel about your performance reviews? Ever wonder how you could improve them and make them more meaningful and effective? Wonder no longer!

Here’s a little infographic we put together from the data in our Summer 2013 Globoforce® Workforce Mood Tracker Report (PDF download).

This infographic offers some surprising and useful (and surprisingly useful) insights into the state of the modern performance appraisal, and how we can make them better. I hope you enjoy it!

S...

The Incalculably High Cost of Culture Debt

Every once in a while, I’ll hear a term that manages to sum up dozens of loosely connected thoughts I’ve had pass through my brain. Last week, I came across one of those terms: “culture debt.”

Let me back up and give you a bit of context. I was attending the 2013 Inbound Conference, which I’d describe as a delightful amalgam of a well-run marketing conference and TED Talks. On the second day, Dharmesh Shah was giving a presentation entitled “Writing Your Company’s Culture Code.” I am a sucker...

Webinar: 5 Fatal Problems with Performance Reviews (And the Simple Way You Can Fix Them All)

Performance reviews are one of the most fatally flawed processes haunting modern business. Both employees and managers agree that they are a drag at best and a disaster at worst. But WHY reviews are so painful, or what (if anything) can be done to rescue them?

We gotten some amazing insight into both of these questions from our most recent Workforce Mood Tracker survey, so I’m excited to be hosting a webinar next Tuesday with Globoforce’s Jennifer Sartor where we can give a sneak preview (shhh...

The Essential Link between Happiness and Gratitude

I cried when I watched it. I’m not too proud to say it.

We’ve been talking a lot lately about the demonstrable link between gratitude and happiness. But when you actually see it in action, as in the video below, it is incredibly powerful. So I have a good excuse for getting all weepy. Really!

What’s it all about? Well, studies have proven that when people are given the opportunity to express their feelings of gratitude to someone else they actually become happier, themselves. 25% happier, accor...

The Nine Circles of Employee Engagement Hell

If you have spent any time traveling in the HR landscape, chances are at some point or another you’ve found yourself in what I would call “Employee Engagement Hell.” With a nod to Dante, I thought it might be fun to map the challenges to engagement a la the 14th century epic poem Divine Comedy.

“Abandon hope, all ye who enter here.”– Dante Alighieri

In Dante’s famous Inferno, the poet is led through the nine levels of the underworld by the Roman poet Virgil. The journey through each level (or c...

5 Ways to Turn Employee Conflict into a Good Thing

(This is part two of our two part series on conflict. Look for yesterday’s post on the pros and cons of conflict here.)

Yesterday we talked about the pros and cons of conflict (which is inevitable in any workplace) and posed a question. How can you create a culture where workers will choose constructive styles of resolution over negative?

Those constructive conflict resolution styles, if you recall, included both “collaborative” and “compromise” methods. Both require open lines of communicatio...

The Pros and Cons of a Workplace Smackdown

(Look for part 2 of this post–”5 Ways to Turn Employee Conflict into a Good Thing“–tomorrow!)

There are very few things in the world you can count on like clockwork, but one of them is this: in any workplace, conflict is inevitable. In fact, if you’ve ever worked in an organization that was entirely free of conflict, you should probably call the Smithsonian immediately and have it catalogued.

Conflict is everywhere that people are. But how we think about, prepare for, and react to it tends to v...

The Ham, Cultural Energizers and Managing Change

Organizational culture is a stubborn beast. Getting...

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3 Ways to Turn Employees into Better Brand Ambassadors

Gallup just recently published its 2013 State of the American Workplace Report. Have you seen it? It’s a doozy, and I’m afraid it doesn’t paint a great picture for how things are going in our organizations. The report says that 70% hate their jobs or are disengaged. Yikes.

The report is a good read, so check it out, but what interested me most was a section on the customer experience and in particular how HR and leaders can help to enhance it by turning employees into more effective brand amba...