Brand Intervention Quotes

“Fact: there are three phases every customer goes through with your brand. Most companies use only the first two of these (66%), when in fact there are actually three: the phase that starts before they buy, the phase that occurs during the sale (or during the use of your product or service) and the last (most overlooked) phase occurring after the sale.”
― David Brier, Brand Intervention: 33 Steps to Transform the Brand You Have into the Brand You Need

“There are numerous other tools companies don’t know how to use or haven’t mastered. And I am not talking about “social media” as a tool. Social media is a distribution tool. I’m talking about design, color, imagery, typography, style and form (as in packaging).”
― David Brier, Brand Intervention: 33 Steps to Transform the Brand You Have into the Brand You Need