Christine

“Anxiety is the dizziness of freedom.”
― Søren Kierkegaard , The Concept of Anxiety: A Simple Psychologically Orienting Deliberation on the Dogmatic Issue of Hereditary Sin

“This is a promising new source of insight that can supplement survey data but can’t replace it for the foreseeable future. That’s because the tools have a ways to go before they can accurately gauge sentiment about specific customer interactions as precisely and consistently as a survey. You should consider this option when your measurement program matures, but start out with the tried-and-true approach of fielding surveys.”
― Harley Manning, Outside In: The Power of Putting Customers at the Center of Your Business

“Do your bit to save humanity from lapsing back into barbarity by reading all the novels you can.”
― Richard Hughes

“Once you learn to read, you will be forever free.”
― Frederick Douglass