Malak

“I believe that listening is one of the most important skills for any teacher, parent, leader, entrepreneur or, well, just about anyone who has a pulse.”
― Richard Branson, The Virgin Way: How to Listen, Learn, Laugh and Lead

“is what it takes to stand up and speak; courage is also what it takes to sit down and listen.”
― Richard Branson, The Virgin Way: How to Listen, Learn, Laugh and Lead

“We all want to believe that the key to making an impact on someone lies with the inherent quality of the ideas we present. But in none of these cases did anyone substantially alter the content of what they were saying. Instead, they tipped the message by tinkering, on the margin, with the presentation of their ideas,.....”
― Malcolm Gladwell, The Tipping Point: How Little Things Can Make a Big Difference

“Two people may arrive at a conversation with very different conversational patterns. But almost instantly they reach a common ground.”
― Malcolm Gladwell, The Tipping Point: How Little Things Can Make a Big Difference