Margo

“But real achievement at work requires going one step beyond emotional intelligence: you need to learn to be reasonably emotional. This means matching how you communicate your feelings to the specific situation. To do that, you need emotional fluency—the capacity to productively sense emotion, and to know how and when to translate what you feel into healthy action.”
― Liz Fosslien, No Hard Feelings: The Secret Power of Embracing Emotions at Work

“Research shows that if we view talent as fixed (“I’m not a numbers person” or “I’m not creative”), we become easily discouraged by mistakes and are less motivated to make an effort.”
― Liz Fosslien, No Hard Feelings: The Secret Power of Embracing Emotions at Work

“Why is it that when we think of professionalism, we immediately jump to the idea that we should suppress everything we feel?”
― Liz Fosslien, No Hard Feelings: The Secret Power of Embracing Emotions at Work

“But the nature of work is to experience setbacks and to show up when you’re needed, even if you don’t feel like it.”
― Liz Fosslien, No Hard Feelings: The Secret Power of Embracing Emotions at Work