Liz Fosslien
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January 2017
More books by Liz Fosslien…
“Success depends on psychological safety. At Google, members of teams with high levels of psychological safety were less likely to leave their jobs, brought in more revenue, and were rated effective twice as often by executives. MIT researchers who studied team performance came to the same conclusion: simply grouping smart people together doesn’t guarantee a smart team. Online and off, the best teams discuss ideas frequently, do not let one person dominate the conversation, and are sensitive to one another’s feelings.”
― No Hard Feelings: The Secret Power of Embracing Emotions at Work
― No Hard Feelings: The Secret Power of Embracing Emotions at Work
“Work provides us with a sense of purpose and can offer instant gratification in the form of praise, raises, and promotions. But the more we tie who we are to what we do, the more we emotionally attach to our jobs.”
― No Hard Feelings: Emotions at Work and How They Help Us Succeed
― No Hard Feelings: Emotions at Work and How They Help Us Succeed
“Create psychological safety by encouraging open discussion, answering questions without condescension, and making it okay to take risks and admit mistakes. Don’t shy away from task conflict. Instead, create structures that prevent creative clashes from becoming personal. For relationship conflict, listen to the other person and calmly share your perspective. Get rid of (or if you can’t, contain) bad apples to preserve psychological safety on your team.”
― No Hard Feelings: The Secret Power of Embracing Emotions at Work
― No Hard Feelings: The Secret Power of Embracing Emotions at Work