Ron

“We believe a major reason change efforts so often fail is that successful implementation eventually requires people to have difficult conversations — and they are not prepared to manage them skillfully. People inevitably have different views on priorities, levels of investment, measures of success, and exactly what correct implementation should entail. With everyone taking for granted that their own view is right, and readily assuming that others’ opposition is self-interested, progress quickly grinds to a halt. Decisions are delayed, and when finally made they are often imposed without buy-in from those who have to implement them. Relationships sour. Eventually people give up in frustration, and those driving the effort get distracted by new challenges or the next next big thing. The ability to manage difficult conversations effectively is foundational, then, to achieving almost any significant change.”
― Douglas Stone, Difficult Conversations: How to Discuss What Matters Most

“Unlike in the 1970s”
― Mark Hlavacik, Willing Warriors: A New History of the Education Culture Wars

“I always consider the settlement of America with Reverence and Wonder,” John Adams wrote in 1765, “as the Opening of a grand scene and Design in Providence, for the Illumination of the Ignorant and the Emancipation of the slavish Part of Mankind all over the Earth.”
― Jon Meacham, The Soul of America: The Battle for Our Better Angels

“Once his new study was furnished, he went down the hall and borrowed the roofer’s hammer and five nails. The Count had not wielded a hammer since he was a boy at Idlehour when he would help Tikhon, the old caretaker, repair the fencing in the first weeks of spring. What a fine feeling it had been to bring the hammer down squarely on the head of a nail, driving it through a plank into a fence post as the impact echoed in the morning air. But on the very first stroke of this hammer what the Count squarely hit was the back of his thumb. (Lest you have forgotten, it is quite excruciating to hammer the back of your thumb. It inevitably prompts a hopping up and down and the taking of the Lord’s name in vain.)”
― Amor Towles, A Gentleman in Moscow