Gennaro Cuofano's Blog, page 123
January 17, 2022
List of angel investors
Angel investors are high net-worth individuals that invest in the early stages of a startup company in exchange for equity. They may also be referred to as seed investors, angel funders, private investors, or business angels. Angel investors invest in ideas and entrepreneurs, with profits a more secondary concern. In addition to providing vital early capital and having an appetite for risk, many also offer their industry skills, expertise, networks, and mentorship services.
Wei GuoWei Guo is a Chinese angel investor who has invested in more than 400 companies through his investment firm Wei Fund. The fund, which was established in 2004, has been associated with companies such as Scout, Chariot, Worklife, and Vitroid.
Guo subsequently launched a $50 million second fund called UpHonest Capital with an investment portfolio consisting of Instacart, Dialpad, and American satellite manufacturer Astranis, to name a few.
Daniel CurranDaniel Curran is a Silicon Valley angel investor with an enviable track record of successful exits.
In 2019, Curran was ranked the seventh most successful angel investor based on investment volume and successful exits. Curran invested in 23 companies that made an estimated return of 600% over the previous four years.
Some of Curran’s notable exits include Dollar Shave Club, VetPronto, and Zirtual.
Fabrice GrindaFabrice Grinda is a French angel investor and entrepreneur with notable investments including Airbnb, Alibaba, Beepi, Brightroll, and Palantir.
Grinda is also the founder of the online classifieds site OLX. He prefers to invest in similar marketplaces that connect buyers and sellers but is also involved with online travel, social commerce, and location-based services.
Grinda can boast over 250 exits from 700 angel investments.
Mark Cuban
Mark Cuban is a billionaire entrepreneur and the owner of the Dallas Mavericks NBA team, among other pursuits. Cuban is one of the most successful angel investors on the planet and is reported to receive over 1,000 pitches per day.
According to his AngelList profile, Cuban invests in “companies that I think are compelling, differentiated and run by motivated entrepreneurs.”
Matt MullenwegMatt Mullenweg is a jazz saxophonist and is also the founder of WordPress.

Mullenweg is an angel investor that tends to invest in startups at the seed stage with some customer traction. Owing to his WordPress roots, he favors companies that are developing open source products.

Mullenweg also provides advice and mentorship at Techstars, an American seed accelerator that has funded companies such as Bench, Digital Ocean, Plated, and Simple Energy.
Saad AlsogairSaad Alsogair is a University of Jordan graduate who resides in Saudi Arabia.
Alsogair is a practicing dermatologist and has made more than 400 investments in startups such as Buffer, Notion, Ripple, and Unsplash. In 2021, he authored a book called Your Idea, Their Money to help entrepreneurs secure their first round of investment funding.
Key takeaways:Angel investors are high net-worth individuals that invest in the early stages of a startup company in exchange for equity.Angel investors include Chinese businessman Wei Guo, who manages two investment funds, and Daniel Curran, who has a proven track record of exits.WordPress founder Matt Mullenweg is also an angel investor, preferring to invest in open source companies. French entrepreneur and OLX founder Fabrice Grinda, on the other hand, tends to invest in marketplaces that connect buyers and sellers.Read Next: Angel Investing, Venture Capital, Angel Investors vs. Venture Capitalists.
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What Is Remarketing? Remarketing In A Nutshell


Remarketing involves the creation of personalized and targeted ads for consumers who have already visited a company’s website. The process works in this way: as users visit a brand’s website, they are tagged with cookies that follow the users, and as they land on advertising platforms where retargeting is an option (like social media platforms) they get served ads based on their navigation.
Understanding remarketingRemarketing is based on the simple premise that it is more effective to advertise to consumers who already know a brand as there is more chance they will purchase something. Given 96% of consumers leave a website without making a purchase, it is crucial businesses continually re-engage with visitors and keep their brands top of mind.
The process of remarketing can be illustrated in three steps:
First, a user visits a brand’s website or consumes its content.The user is then tagged with a cookie and added to a list.Lastly, the business serves targeted ads to those users based on their previous actions.Note that users will be able to see remarketing ads while they are browsing the web, reading from their favorite news app, or consuming video content on YouTube. That is, the user does not need to revisit the site where they were first tagged to see the ads.
Different types of remarketingThere are various types of remarketing according to how users are added to the list. These include:
StandardThe most common form where display ads are shown to website visitors on other websites and apps. Google’s Display Network reaches 90% of internet browsers across multiple platforms.
Mobile appsWhere ads are shown exclusively in mobile apps and websites.
Search enginesThese ads are shown in search engines to users who have already visited a brand’s website. This allows the business to serve ads to consumers who are interested in a product or service and are still looking for information.
DynamicThis form of remarketing is similar to the standard version. However, the ads are more personalized according to the products and services viewed.
Remarketing examplesThe specifics of each remarketing campaign will differ from customer to customer. With that in mind, here is a general look at some real-world examples:
NikeOnce a user has searched its store for shoes, Nike displays remarketing ads on other sites where the user can scroll through a list of “personalised” sneakers. To finish, the company includes a call to action to encourage shoppers to purchase on its website.
AirbnbThe accommodation provider is also known for displaying remarketing ads in a user’s Facebook news feed. These ads feature a photo of the accommodation listing with a prominent “Book Now” call to action button.
SpotifyThe music streaming platform uses traditional display marketing to target users as they surf the web. Some ads incorporate a promotion where the user can receive three months of Spotify Premium for free. The promotion targets existing Spotify listeners who may be hesitant to upgrade their subscriptions.
Key takeaways:Remarketing involves the creation of personalized and targeted ads for consumers who have already visited a company’s website. Remarketing campaigns can take a few different forms according to how users are added to a promotional list. Standard remarketing is the form used by the Google Display Network, but there are also dynamic, search engine, and mobile app forms.Remarketing by definition is a personalized experience for each user. Nevertheless, some general examples of the strategy in action include those from Spotify, Airbnb, and Nike.Connected Marketing Concepts













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What Is Data Monetization? Data Monetization In A Nutshell


Data monetization describes the process of a business using data to obtain an economic benefit. In essence, data monetization is the process of utilizing data to increase revenue. According to management firm McKinsey & Company, an increasing share of the most successful companies in the world incorporate data and analytics to fuel their growth.
Understanding data monetizationData is becoming increasingly ubiquitous as the widespread adoption of big data systems and Internet of Things (IoT) devices allow consumers and businesses alike to collect data on anything and everything. In fact, it is estimated that the world creates around 2.5 million terabytes of data every day, with more than 90% created in the past two years.
Despite the relative ease with which data can be collected and analyzed, the practice of monetizing data remains relatively uncommon. Research out of Germany discovered that less than one in five companies had established data monetization initiatives and a mere 0.5% use data in decision making. Instead, most companies spend vast amounts of time and money storing their data instead of determining how they can make money from it.
Data has undebatable intrinsic value, but the most value is derived when the business demonstrates the ability to derive insights from that data and monetize it accordingly.
How is data monetized?Different data monetization methods will be appropriate to different companies according to their particular business strategies, growth stage, or industry.
Here are a few ways data can be monetized:
Data as a service – the most simple method where data is sold to customers in a raw, anonymous, or aggregate form. The customer is responsible for analyzing the data to facilitate a financial gain.Analytics-enabled platform as a service – these are platforms sold to customers that provide scalable and versatile data analytics in real-time. They can be cloud-based or installed on-premise and can incorporate a wide array of data formats.Insight as a service – where internal and external data sources are combined and analyzed to generate insights. This method tends to be confined to specific contexts and datasets. For example, John Deere combined external soil and weather data with internal crop timing and fertilizer usage data to create an intelligent farming system that is sold to farmersHow can businesses successfully incorporate data monetization?To understand how a business can incorporate data monetization, consider these pointers:
Understand the role and value of dataIn theory, data should facilitate business performance, reduce risk, and prove compliance. However, this can only occur when the business understands the relevance of its data and how valuable it is. Some companies fail to realize this as they do not consider data to be an asset.
Data monetization must be embedded into strategyBusiness strategy should always be underpinned by data management initiatives and vice versa. It is important management understands how data is connected to strategy before it implements structures to monetize it.
This requires the company to assemble a cross-functional, multi-disciplinary team with members from sales, marketing, operations, and data management.
Communicating the value of data to facilitate growthAs the studies mentioned in previous sections have demonstrated, data monetisation remains a mystery in some organizations. Even when the practice is in place, employees may not understand the underlying reasons for its success.
Communicating the value of data monetisation to internal and external stakeholders will become paramount in ensuring market competitiveness, among other things.
Key takeaways:Data monetization describes the process of a business using data to obtain an economic benefit. Despite the relative ease with which data can now be collected, the practice remains relatively uncommon.Data monetization can be monetized in a few different ways. These include data as a service, analytics-enabled platform as a service, and insight as a service.To ensure businesses make the most of their data, it is important they first understand its role and value. Data and business strategy must also support each other and the value of data should be understood by internal and external stakeholders.Main Free Guides:
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What Are An Angel Investor And A Venture Capitalist? Angel Investors vs. Venture Capitalists


An angel investor is a wealthy individual who uses their own money to invest in small businesses. A venture capitalist, on the other hand, is an individual or firm that makes a similar investment using money pooled from other companies, corporations, and pension funds. Venture capitalists do not invest their own money. In many cases, venture capitalists need angel investors to understand businesses with great potential from a very early stage.
Understanding angel investorsThe angel investor provides capital to an early-stage start-up in exchange for equity or convertible debt. Some angel investors will also provide mentorship and advice, while others form syndicates and collectively invest in businesses.
Most angel investors are accredited by the Securities Exchange Commission (SEC) provided they meet one of two conditions:
Their annual income was at least $200,000 for the past two years. This increases to $300,000 if the individual files taxes with a spouse.They have a minimum net worth of $1 million, excluding the value of their primary residence.When Amazon was a startup, for example, Jeff Bezos received $300,000 from his parents and a further $1 million from twenty wealthy investors who contributed $50,000 each.
Note that angel investors serve as the bridge between the initial financing needs of a startup and more significant capital requirements as it grows. They are focused on helping the entrepreneur build their business and, at least initially, are less concerned with making a profit.
Angel investor advantagesAngel investors tend to be less risk-averse than traditional financial institutions. In most cases, they do not expect to be paid back if the venture they are financing fails.
Entrepreneurs also benefit from the wealth of industry knowledge and experience that many such investors bring to the table.
Understanding venture capitalistsVenture capitalists are employees of venture capital firms that invest using money from other companies, large corporations, and pension funds.
While angel investors are a critical early source of funding, venture capitalists provide funding for more established startups to help them transition through various growth stages into mergers, acquisitions, or IPOs.
Venture capitalist investment also tends to be more significant, with a single investment typically in the range of $3-5 million and lasting around a decade. In return, venture capitalists expect to be involved in operations and may request a seat on the board of directors.
In 2005, Facebook founder Mark Zuckerberg received a Series A funding round from venture capitalists worth $12.7 million.
Venture capital advantagesVenture capital funding is ideal for businesses that want to scale quickly. Like angel investment, there is generally no expectation that the money is paid back if the business fails.
Some venture capitalists are also well connected. In other words, they have a vast network of professional contacts that the startup can access to secure additional funding or recruit experienced talent.
Key takeaways:An angel investor is a wealthy, accredited individual who uses their own money to invest in small businesses. A venture capitalist is an individual or firm that invests the money of other companies, corporations, and pension funds.Angel investors provide capital to early-stage start-ups in exchange for equity or convertible debt. They may also provide mentorship and play a critical role in sustaining the operations of early-stage startups. Venture capitalists invest significant sums of money over longer timeframes to help startups undertake mergers, acquisitions, or IPOs. In exchange, many venture capital firms request a seat on the startup’s board of directors.Connected Business Frameworks


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What Is The Startup Lifecycle? Startup Lifecycle In A Nutshell


The startup lifecycle describes the various stages a startup will move through as it grows and develops. Usually, a startup’s life cycles goes through five main phases: solving a problem, development, market-entry, scaling, and maturity. For each of these stages, the startup will have to focus its efforts on various elements, like product development initiatives, then marketing and distribution. And as maturity is reached business model scalability and organizational design.
Understanding the startup lifecycleEvery startup company is different, but most will encounter the same few stages as they grow and develop. Collectively, these stages make up the startup lifecycle.
For the management of a startup, understanding the lifecycle is a useful way to anticipate future obstacles. It can also assist in the development of a robust business plan that helps reduce some of the doubt and uncertainty that is common in early-stage companies.
The founders must avoid the temptation to cut corners and move to the next stage before the company is ready. This can be avoided by management focusing on their own journey (and not the journey of a competitor) and ensuring the client remains a priority throughout.
The five stages of the product lifecycleThere are various startup lifecycle models in existence, with most interpretations featuring three, four, five, or even seven stages.
In this article, we will discuss a five-stage interpretation.
Stage 1 – Solving a problem
Every great business idea starts with a problem that needs to be solved. To ensure the solution is commercially viable, the startup must determine whether there is demand for it among consumers. Then and only then should it research the target audience and develop a specific buyer persona.
Demand can be tested by creating a crowdfunding campaign or by sending traffic to a landing page with an offer. Provided there is interest, the startup can subsequently develop the blueprint for a minimum viable product (MVP). To fund this stage, the founders often rely on donations from friends and family.
Stage 2 – Development
In the second stage, the startup builds the minimum viable product with the smallest possible investment in time and capital. Once the MVP has been released, it is important to onboard some users and seek their feedback.
The MVP should be improved upon over time to reach a point where it can solve a real user problem. Note that the priority is not to make the product perfect but to attract seed funding interest from investors in preparation for stage three.


The third stage of the startup lifecycle describes a company that is ready to optimize its product and enter the market. It has demonstrated the viability of its business model using data gathered from the MVP and has attracted interest from angel investors, crowdfunding platforms, or micro venture-capital firms.
Every company should strive for product-market fit. This is a scenario where the target audience is purchasing the product, using the product, and telling others about their experience. The third stage is characterized by a lot of trial and error as the startup tests various channels and marketing strategies.
Stage 4 – Scaling
Scaling is one of the most critical stages of the startup lifecycle. The startup must double down on the channels it has identified as the most effective and expand its team by hiring specialists with the knowledge necessary to drive the company forward. In most cases, these initiatives will require venture capital funding.
Once a channel has reached saturation point, it is important to repeat the process and secure another channel to ensure growth is sustainable.
Stage 5 – MaturityA mature startup is one that has an established presence in the market, has a reasonable customer retention rate, and is making a profit.
Where the company heads from here is at the discretion of the founders. Some will choose to solidify their presence by holding an IPO or acquiring other companies, while others may be serial entrepreneurs who want to sell the company and work on the next big idea.
Key takeaways:The startup lifecycle describes the various stages a startup will move through as it grows and develops.The startup lifecycle helps entrepreneurs anticipate future obstacles and develop a business plan that removes some of the uncertainty inherent in early-stage companies. However, the company should never cut corners in an attempt to progress through each stage of the lifecycle prematurely.The startup lifecycle can be explained in five stages: solving a problem, development, market-entry, scaling, and maturity.Connected Business Frameworks


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What Is Wireframing? Wireframing In A Nutshell


Wireframing involves the creation of a blueprint or schematic that helps designers and programmers think about the structure of an app or website. Wireframing, therefore, is the process of creating a two-dimensional outline of an app or website.
Understanding wireframingThese outlines are called wireframes and provide an overview of user flow, information architecture, functionality, and page structure or layout. Since many wireframes represent an initial concept, other elements such as color, graphics, and styling feature less prominently.
Wireframes can be created digitally or simply drawn by hand. They are used to foster stakeholder consensus before the interface is sent to the developers to be built out.
Five reasons to incorporate wireframingWireframing is an important part of the design process and should not be overlooked or rushed. Consider these seven reasons for incorporating the approach:
Visual architecture representationWireframing is often the first point at which the project is represented visually. They also improve on the somewhat abstract nature of a flowchart with something more tangible.
Feature clarificationWireframing also communicates concepts or ideas that some stakeholders may not understand in a theoretical sense. In other words, the process stipulates how certain features will function, where they will reside, and their utility.
Scalability potentialA wireframe can also be implemented to ensure a website can cope with content growth. For example, a company that plans to increase its product offering from 50 to 200 will want a website that can accommodate this increase without impacting usability or site architecture.
Time and cost-savingThe process of wireframing saves time since the development team has a better grasp on what it is building. There is also increased clarity around content creation. Wireframes themselves are quick and inexpensive to produce, allowing the company to identify user pain points for relatively little expenditure.
IterationSome businesses make the mistake of trying to combine the functionality and layout of their website with more creative or brand-related aspects in one step. However, wireframing is an iterative process where aspects are considered one at a time. This allows the client to provide feedback earlier and avoid costly fixes later.
Three different types of wireframesThere are three main types of wireframes.
Low-fidelityThese serve as the starting point of a design and as a result, feature simple visual representations that are created without a scale or sense of pixel accuracy. They tend to be primitive and exclude details that could serve as a distraction.
Low-fidelity wireframes can be used in situations where there are multiple product concepts and the designer needs to know which one to pursue.
Mid-fidelityMid-fidelity wireframes depict a more accurate representation of an app or website and are one of the most commonly used.
They feature components with more detail that allow them to be differentiated from one another, but they still omit potentially distracting elements. For example, various shades of black and white may be utilized to provide visual prominence between specific elements.
These wireframes tend to be created using a digital tool such as Balsamiq or Sketch.
High-fidelityHigh-fidelity wireframes incorporate detailed, pixel-specific layouts, written content, and imagery. This makes them well suited to more complex projects such as interactive maps or menu systems.
As a result, high-fidelity wireframes are used in the final stages of the product design lifecycle.
Key takeaways:Wireframing is the process of creating a two-dimensional outline of an app or website.Wireframing is an important part of the design process and should be rushed, overlooked, or combined with other processes. There are many reasons to incorporate the process, including visual architecture representation, time and cost savings, scalability potential, and feature clarification.Wireframing incorporates three wireframe types: low-fidelity, mid-fidelity, and high-fidelity. Each is associated with a particular level of detail and stage in the product lifecycle. Connected Business Concepts




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What Is Webrooming? Webrooming In A Nutshell


Webrooming is a shopping process where the consumer browses for a product online before purchasing it in-store. Webrooming is the reverse of showrooming, where a consumer visits a brick-and-mortar store to inspect the product before purchasing it online for a lower price. Webrooming, therefore, describes the consumer practice of researching products online and then purchasing them from a physical store.
Understanding webroomingStudies show that webrooming is most common for products such as appliances (58% of all purchases), electronics (54%), and apparel (49%). The practice is mostly utilized by Gen X consumers, who perform detailed product research online before buying, and Millennial consumers, who rely on devices to improve their in-store experience.
What causes webrooming?Here are some of the key drivers of webrooming:
Shipping cost – some consumers purchase in-store because they want to avoid having to pay for shipping.Tactile experience – others want to be able to see and touch a product before they commit to purchasing it. Somewhat counterintuitively, the desire for a tactile experience is also a driver of showrooming. Store availability – according to online publication Small Business Trends, some 42% of consumers check store inventory levels online before visiting a store to avoid wasting a trip. In other words, their primary intention is to purchase in-store.Product returns – a certain percentage of consumers also want to be able to return products to a physical store. In general, returning a product in-store is considered easier than posting an item back to an online retailer.Impatience – webrooming also occurs because consumers do not want to order online and be forced to wait for the product to be delivered.The future of webroomingCritics of the shift toward eCommerce believe that practices such as showrooming force bricks-and-mortar stores out of business. However, it may be that the retailers who suffer in this environment are those that are caught out by rapidly changing consumer preferences.
To survive in the modern retail industry, businesses must allow consumers to easily switch between online and offline purchases. This means catering to a mixture of showrooming and webrooming across stores, apps, websites, and any other channel a consumer considers when making a purchase decision.
Webrooming seems to have strengthened in the past years. While showrooming, on the other hand, was reported by only 57% of consumers. This data indicates that the future of webrooming – and by extension, physical retail stores – is not as uncertain as some critics propose.
Key takeaways:Webrooming describes the consumer practice of researching products online and then purchasing them from a physical store.Webrooming tends to be concentrated on appliances, electronics, and apparel. In general, the practice is caused by avoidance of shipping costs, the desire for a tactile experience, store inventory levels, easier product returns, and impatience.Some propose that showrooming and eCommerce will make webrooming and bricks-and-mortar stores unviable. However, data indicates that webrooming is more popular and that retailers should incorporate a mixture of both to cater for consumers.Read Next: Showrooming, Webrooming vs. Showrooming.
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What Is Showrooming? Showrooming In A Nutshell


Consumers use the showrooming technique to touch and feel a product in a brick-and-mortar store before searching online marketplaces for the best price. In essence, this enables the consumer to have the best of both worlds. Showrooming, therefore, is a practice where the consumer inspects a product in a brick-and-mortar store before buying it online for a cheaper price.
Understanding showroomingShowrooming is a consequence of mass smartphone uptake and the increased prevalence of eCommerce companies. Unlike their predecessors, the consumers of today shop in retail stores with a smartphone in hand and are easily able to compare prices among various merchants and read product reviews.
Showrooming can be a problem for brick-and-mortar store owners who do not have an established online presence or are otherwise unable to compete on price. Online retailers such as Amazon, on the other hand, are benefitting from the trend.
How can showrooming be offset?Showrooming is a trend that is not likely to disappear any time soon. With that in mind, here are some ways a retailer can discourage or prevent the practice:
Buy online, pick-up in-storeIn the buy online, pick-up in-store (BOPIS) strategy, the customer orders a product from the retailer’s online store and then collects it from the physical store. Retailers can also benefit from this approach by locating popular items near the store checkouts to maximize impulse purchases.
Price-match guaranteeMany retailers now offer a price match guarantee to combat showrooming. This means they will match the lower price of a competitor for in-store purchases. Many consumers are attracted to this option because allows them to own the product immediately by purchasing in the store.
In-store experienceRetailers need to offer experiences that make consumers want to visit their stores. Some may choose to offer Wi-Fi or products that are not available online, while others may do the same with promotions and sales events. The business can also benefit by ensuring that the checkout process is as quick and painless as possible, with a study finding that 52% of American consumers are frustrated in retail stores because of having to wait in line to pay.
Intuitive mobile sitesIn a report compiled by the Acuity Group, an intuitive and well-organized mobile site was the most important factor in a consumer deciding whether to purchase from a business. With 73% of those aged 26-45 having bought something from their smartphone, retailers must meet consumers where they are and focus on providing an attractive mobile shopping experience.
Key takeaways:Showrooming is a practice where the consumer inspects a product in a brick-and-mortar store before buying it online for a cheaper price.Showrooming can be a problem for bricks-and-mortar stores without an online presence – particularly if they are unable to compete on price.To combat showrooming, the business has a few options. These include the buy online, pick up in-store strategy, price match guarantees, in-store experiences, and intuitive mobile sites.Main Free Guides:
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January 13, 2022
Customer Obsession As Competitive Moat


Customer obsession goes beyond quantitative and qualitative data about customers, and it moves around customers’ feedback to gather valuable insights. Those insights start by the entrepreneur‘s wandering process, driven by hunch, gut, intuition, curiosity, and a builder mindset. The product discovery moves around a building, reworking, experimenting, and iterating loop.
Jeff Bezos’ definition of customer obsessionAnticipating the antitrust hearing in July 29th, Jeff Bezos highlighted:
In my view, obsessive customer focus is by far the best way to achieve and maintain Day One vitality. Why? Because customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and a constant desire to delight customers drives us to constantly invent on their behalf. As a result, by focusing obsessively on customers, we are internally driven to improve our services, add benefits and features, invent new products, lower prices, and speed up shipping times—before we have to. No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it. And I could give you many such examples. Not every business takes this customer-first approach, but we do, and it’s our greatest strength.
To understand what that means, in a letter to shareholders for 2016, Jeff Bezos addressed an important topic. Something he had been thinking quite profoundly in the last two decades: Day 1:
Customer obsession as competitive moat
Jeff, what does Day 2 look like?”
That’s a question I just got at our most recent all-hands meeting. I’ve been reminding people that it’s Day 1 for a couple of decades. I work in an Amazon building named Day 1, and when I moved buildings, I took the name with me. I spend time thinking about this topic.
“Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.”
To be sure, this kind of decline would happen in extreme slow motion. An established company might harvest Day 2 for decades, but the final result would still come.
I’m interested in the question, how do you fend off Day 2? What are the techniques and tactics? How do you keep the vitality of Day 1, even inside a large organization?
Such a question can’t have a simple answer. There will be many elements, multiple paths, and many traps. I don’t know the whole answer, but I may know bits of it. Here’s a starter pack of essentials for Day 1 defense: customer obsession, a skeptical view of proxies, the eager adoption of external trends, and high-velocity decision making.
As Jeff Bezos also highlighted in the Shareholder letter in 2016:
There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality.
Indeed, that is at the core of the Amazon flywheel:

We all talk about customers and believe, that as business people we are customer-centered.
Entrepreneurs praise themselves for talking, understanding and serving customers. Managers praise themselves for having all the data to understand customers.
Rather than customer obsession, this is an obsession with customers.
Indeed, customer obsession means much more than just listening, serving or analyzing data about customers.
Customers know betterBuilding a viable business model starts by identifying a problem, talking to people who experienced that problem and evaluate whether you can build something more valuable than existing alternatives.
That is the baseline. However, there is much more to it.
Do customers know it all?If you’re building a business just by listening or following what customers say, or believe they want, you might be easily derailed. Providing 10-100x more value than the existing solution in the marketplace implies vision, instinct and a lot of trial and error.
This is on the basis of customer obsession, so let’s break it down.
The bottom line is the side effect of how well you understand your customers’ problems, better than they doCustomer obsession starts from the fact, that as a business, you can unlock valuable insights, by testing what customers want. As you push new products in the market, the failures you get from those launches also give you valuable feedback to bust assumptions and bridge the gap between what customers say they want and what they really want.
Customer obsession: starts by listening to what customers want and beyondAs Jeff Bezos highlighted in Amazon’s 2018 Shareholders’ Letter:
Much of what we build at AWS is based on listening to customers. It’s critical to ask customers what they want, listen carefully to their answers, and figure out a plan to provide it thoughtfully and quickly (speed matters in business!). No business could thrive without that kind of customer obsession. But it’s also not enough. The biggest needle movers will be things that customers don’t know to ask for. We must invent on their behalf. We have to tap into our own inner imagination about what’s possible.
Therefore, customer obsession starts with a superpower: wandering.
Wandering driven by hunch, gut, intuition, curiosityAmazon’s early-stage growth was primarily driven by what Jeff Bezos defined a “culture of builders” made of people who were curious and explorers, and with the courage to invent.
The loop of building valuable product goes through a loop of “invent, launch, reinvent, relaunch, start over, rinse, repeat, again and again.“
As Jeff Bezos highlighted back in 2018, wandering is not efficient, quite the opposite. It’s also not random, as it is driven and guided by “hunch, gut, intuition, curiosity, and powered by a deep conviction that the prize for customers is big enough that it’s worth being a little messy and tangential to find our way there.“
In short, wandering works as a counter-balance and unlock non-linear, breakthrough discoveries.
Jeff Bezos mention as an example AWS, for which “No one asked for AWS. No one. Turns out the world was in fact ready and hungry for an offering like AWS but didn’t know it. We had a hunch, followed our curiosity, took the necessary financial risks, and began building – reworking, experimenting, and iterating countless times as we proceeded.“









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January 12, 2022
What Is Brand Value And Brand Equity And Why They Matter?


The brand equity is the premium that a customer is willing to pay for a product that has all the objective characteristics of existing alternatives, thus, making it different in terms of perception. The premium on seemingly equal products and quality is attributable to its brand equity.
https://fourweekmba.com/wp-content/uploads/2020/08/Brand-Equity.mp4Beyond the balance sheet and into the consumer’s mind
If you speak to an accountant about brand value, he’ll call it “goodwill.” Indeed, in the accounting world, goodwill is a sort of leftover. A sum of money accountants can’t explain by matching existing assets with respective accounts, so they’ll lump it up under the umbrella of goodwill.
Goodwill usually arises when a company gets acquired with a plus, which can’t be explained in any other way.
However, if you ask a marketer what’s the brand, she/he’ll tell you “that’s everything!” It’s not like the marketer is trying to emphasize, quite the opposite. All the marketer does is about creating a brand, making a brand unique, making a brand “valuable.” They will ask for a marketing budget based on that brand.
Yet, when you ask the marketer, how much is our brand worth? The marketer will probably have a stunning face, almost like you were asking to put a dollar value on the Monalisa.
Between those two positions, there is a third one, which is that of brand valuation. More than science this is an art, which is in infancy. The attempt is to put a dollar value on a brand so that marketers can’t say a brand is worth like the Monalisa and entrepreneurs are finally happy to tell their accountants a brand is much more than just goodwill.
Understanding the difference between Brand Equity and Brand ValueFirst, you need to understand the difference between brand equity and brand value.
Brand equity refers to the importance of a brand for customers, while the brand value is the financial strength and significance of that brand. Both brand equity and brand value are estimates of how much a brand might be worth in the marketplace.
Therefore, brand value is primarily a financial estimate. Brand equity is a more holistic measure which comprises:
Brand LoyaltyBrand VisibilityBrand AssociationsInside brand valueA brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another.
If the consumer (whether it’s a business, a buyer, a voter or a donor) doesn’t pay a premium, make a selection or spread the word, then no brand value exists for that consumer.
This is a great definition given by Seth Godin in 2009. And he continued:
A brand’s value is merely the sum total of how much extra people will pay, or how often they choose, the expectations, memories, stories and relationships of one brand over the alternatives.
While this definition is the best I could find. Putting a dollar sign on memories and stories is tough. Thus, brand valuation as a financial methodology has a more quantitative approach. That doesn’t necessarily mean a better approach.
A few argue that the things that can be measured might be those that count the least. Yet as we start measuring them, they become part of our conscious understanding of the world, which makes our world a set of metrics. This, in turn, makes us measure things that don’t matter.
Indeed, even though brand valuation starts from a compelling need to assess a brand quantitatively to explaining how valuable is a company in the marketplace. It might also end up simplifying too much a brand. For that matter, it is critical to understand that brand valuation is just an estimate. Thus, a reference number, not something to take as the absolute value of your brand.
At least tracking a brand value has multiple benefits:
Justifying marketing expenditures and activities based on a “clearer” ROITracking the growth trajectory of a brandBeing able to communicate more clearly the value of the brand to stakeholders (potential investors, shareholders and potential partners)But it might also lead to side effects:
Measuring the wrong metrics for a company’s brand successRemoving the focus from customers and placing it too much on metrics that don’t really impact the businessHaving said that, let’s see the methodologies available.
The approaches and methodologies used to compute a brand valueThere are several methodologies available to compute brand value:
Brand Equity Ten: things like Differentiation, Satisfaction or Loyalty, Perceived Quality, Leadership or Popularity, Perceived Value, Brand Personality, Organizational Associations, Brand Awareness, Market Share, and Market Price and Distribution Coverage Brand Equity Index: it takes into account three main aspects of Effective Market Share, Relative Price, and DurabilityBrandAsset Valuator: it accounts for Differentiation, Relevance, Esteem, KnowledgeBrand Valuation Model: also based on a few key financial metrics and other parameters to assess the value of a brandBrand Contribution to Market Cap Method: given by the asset value of the brand as a component of the company’s market valuationThose are the leading brand valuation methodologies. Each of those takes into account a different perspective and makes an assumption about what a brand is made of. Thus, each of those approaches has its limitations.
Brand equity and demand generationBrand equity is about mastering the desires, and perceptions of your customers, thus making them demand your product, and define their needs around it. Rather than start from existing pain-points, demand generation also focuses on changing the fundamental questions other brands ask.
For instance, where a brand might sell sport’s shoes because they are more comfortable than others. Companies like Nike tap into demand generation by inspiring people to give them meaning through sport. In short, rather than asking “is this shoes more functional?” Nike asks “are we making our customers feel they are part of a movement?”
That is how a shoe transitions from being a commodity to becoming a status quo.





Other resources:
What Is Business Model Innovation And Why It MattersSuccessful Types of Business Models You Need to KnowWhat Is a Business Model Canvas? Business Model Canvas ExplainedBlitzscaling Business Model Innovation Canvas In A NutshellWhat Is a Value Proposition? Value Proposition Canvas ExplainedWhat Is a Lean Startup Canvas? Lean Startup Canvas ExplainedHow to Build a Great Business Plan According to Peter ThielWhat Is The Most Profitable Business Model?How To Create A Business ModelWhat Is Business Model Innovation And Why It MattersWhat Is Blitzscaling And Why It MattersMarketing vs. Sales: How to Use Sales Processes to Grow Your BusinessCase studies:
The Power of Google Business Model in a NutshellHow Does Google Make Money? It’s Not Just Advertising!How Does DuckDuckGo Make Money? DuckDuckGo Business Model ExplainedHow Amazon Makes Money: Amazon Business Model in a NutshellHow Does Netflix Make Money? Netflix Business Model ExplainedHow Does Spotify Make Money? Spotify Business Model In A NutshellThe Trillion Dollar Company: Apple Business Model In A NutshellDuckDuckGo: The [Former] Solopreneur That Is Beating Google at Its GameThe post What Is Brand Value And Brand Equity And Why They Matter? appeared first on FourWeekMBA.