Dealing with Difficult People Quotes

“Si alguien es vulnerable a la hostilidad, por ejemplo, es importante que sepa cómo reacciona ante ella.”
― Harvard Business Review, Cómo tratar con gente difícil

“managers are “transferential figures,” representing authority figures from the past with whom the clients have unresolved issues. Transference of this kind has a powerful influence”
― Harvard Business Review, Dealing with Difficult People

“Respeta el principio esencial de «no hagas a los demás lo que no te gusta que te hagan». Sé educado y compasivo, y así tal vez tu adversario se anime a hacer lo mismo.”
― Harvard Business Review, Cómo tratar con gente difícil

“Piénsatelo bien antes de tomar partido. No hables —ni tomes cualquier otra medida— hasta haber escuchado de verdad y a fondo a la otra persona. No te precipites en sacar conclusiones si no has captado todos los matices de la situación.”
― Harvard Business Review, Cómo tratar con gente difícil

“The last thing I wanted was to pass the issue further up the chain and potentially harm Will’s career,” she says. After all, he was a valuable team member, and she wanted to protect him. But she came to see that she should have gone to her manager from the start. When she eventually did, her boss pointed out that her failure to effectively manage a key team member amounted to poor performance on her part.”
― Harvard Business Review, Dealing with Difficult People

“Power tends to corrupt, and absolute power corrupts absolutely,” Lord Acton said way back in 1887.”
― Harvard Business Review, Dealing with Difficult People