Overcoming Fake Talk Quotes

“Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“Most of us are so focused on what we are thinking that we miss most of what goes on in our conversations.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“Great communicators exemplify the power that building relationships, creating respect and achieving results can have.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

“R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.”
― John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results