Getting Naked Quotes

“What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Make dumb suggestions.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Ask dumb questions.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“ADMIT YOUR WEAKNESSES AND LIMITATIONS”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“erring on the side of the client when it comes to fees. Because you’re interested in a long-term relationship with a client, it is in your best interest to show them that you are more focused on helping them than you are in maximizing your short-term revenue.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“avoid, as much as possible, telling clients what they would do if they were to be hired; instead, they just start serving them as though they were already a client. And”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“ALWAYS CONSULT INSTEAD OF SELL”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“It’s about knowing that in certain moments you have to offer yourself up as a minor sacrifice to help them accomplish what they need to accomplish. Letting them abuse you, on the other hand, would be a terrible disservice. I know it seems like a fine line, but it’s a real one, and it can be done.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“In consulting, entering the danger comes into play in those moments when you’re in a meeting and someone says something that is either strange or politically sensitive, and you know that the level of anxiety and discomfort in the room is high. What you’re tempted to do is just be quiet and let the moment pass, but what great consultants do, at least according to Lighthouse, is walk right into the middle of the situation and call it out.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Listen, this is just an unpleasant part of our job sometimes. Those executives know that I took a bullet for them. I’ll make sure they acknowledge that in some way, but I’m not going to punish them for it. Remember, they’re paying us to help them make their company more successful, and if I had to be a trial balloon or a strategic piñata to make that happen, so be it.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“they make it clear that their focus is on understanding, honoring, and supporting the business of the client. As”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Clients don’t expect perfection from the service providers they hire, but they do expect honesty and transparency. There”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Naked service providers don’t enjoy being wrong; they just realize that it is an inevitability. And”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“a client is going to remember that one great idea a consultant proposes far more than the not-so-great ones. And”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“By demonstrating generosity and trust, you drastically increase the likelihood of making them a client, not to mention proving to them that you can help them.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“so I just go into sales meetings with the idea that I’m going to find a way to help them in some meaningful way. Then,”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“And they don’t worry about whether the potential client will take advantage of their generosity; they know that for every client that does, nine others will appreciate their generosity and start to see themselves as a client even before they formally decide to become one.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Naked service providers are so concerned about helping a client that they are willing to ask questions and make suggestions even if those questions and suggestions could turn out to be laughably wrong. They”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Sounds crazy and counterintuitive, I know, but it is true.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“What clients want more than anything is to know that we’re more interested in helping them than we are in maintaining our revenue source. And”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“At its core, naked service boils down to the ability of a service provider to be vulnerable—to embrace uncommon levels of humility, selflessness, and transparency for the good of a client.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“the naked approach is certainly not limited to our field. It applies to anyone who provides ongoing, relationship-based advice, counsel, or expertise to a customer, inside or outside of a company. Or better yet, it applies to anyone whose success is tied to building loyal and sticky relationships with the people they serve.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal issue, and then in the next moment humble themselves and take a position of servitude. It’s the paradoxical nature of it all that makes it work.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Take a bullet for the client. Make everything about the client. Honor the client’s work. Do the dirty work.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“The idea is that your clients are looking for good suggestions, and they don’t mind sifting through some not-so-good ones as long as they’re offered with good intentions and with no ego attached.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“You admit it was a bad idea as soon as you realize it. You laugh at yourself. You take their ribbing. And most important, you don’t stop making suggestions. Most of your ideas won’t be horrible. Even”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Celebrate your mistakes.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“So you have to be confident enough to do something that is potentially client-threatening.” It”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“Tell the kind truth.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

“It’s all about standing there naked in front of the client. It’s about building trust. And in the end, that means the client trusts them and takes care of them.”
― Patrick Lencioni, Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty