Kelly

“...legitimacy is based on three things. First of all, the people who are asked to obey authority have to feel like they have a voice--that if they speak up, they will be heard. Second, the law has to be predictable. There has to be a reasonable expectation that the rules tomorrow are going to be roughly the same as the rules today. And third, the authority has to be fair. It can't treat one group differently from another.”
― Malcolm Gladwell, David and Goliath: Underdogs, Misfits, and the Art of Battling Giants

“That the best students from mediocre schools were almost always a better bet than good students from the very best schools.”
― Malcolm Gladwell, David and Goliath: Underdogs, Misfits, and the Art of Battling Giants

“Habits are powerful, but delicate. They can emerge outside our consciousness, or can be deliberately designed. They often occur without our permission, but can be reshaped by fiddling with their parts. They shape our lives far more than we realize—they are so strong, in fact, that they cause our brains to cling to them at the exclusion of all else, including common sense.”
― Charles Duhigg, The Power Of Habit: Why We Do What We Do In Life And Business

“our perceptions of being ‘in control’ always have a lot to do with scale at we focus our attention – and, by implication, the information that is omitted. We sometimes think we are in control because we either don’t have or choose not to see the full picture.”
― Mark Burgess, In Search of Certainty: The Science of Our Information Infrastructure