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Jaquelyn Burton
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Companies at level 1F of CX Maturity are sure they are doing it right, and they treat change as if it will destroy them and all of their success.
“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
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“He who has injured thee was either stronger or weaker than thee. If weaker, spare him; if stronger, spare thyself.”
― On Anger
― On Anger
“You realize that our mistrust of the future makes it hard to give up the past.”
― Survivor
― Survivor
Progress by process
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Reading Books and discussing the chapters implications and how it could be used to We want to implement processes or small changes that could have a g ...more
Jaquelyn’s 2025 Year in Books
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