Marcin

“When anger gets replaced by understanding, conflicts are resolvable.”
― Alex Harms, The Little Guide to Empathetic Technical Leadership

“A leader doesn’t need imposed or structural authority. In fact, it may get in the way, if you’re not careful.”
― Alex Harms, The Little Guide to Empathetic Technical Leadership

“Asking what is the cause, is just as bizarre as asking what is the cause of not having an accident. Accidents have their basis in the real complexity of the system, not their apparent simplicity.”
― Sidney Dekker, The Field Guide to Understanding Human Error

“A well organized, well-facilitated meeting leaves room for paying attention to everybody’s needs, including the very human desire to contribute, to be heard, and to create something meaningful.”
― Alex Harms, The Little Guide to Empathetic Technical Leadership