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Quality Management Books
Showing 1-50 of 88
Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Paperback)
by (shelved 2 times as quality-management)
avg rating 3.57 — 14 ratings — published 2005
Quality Management for Organizational Excellence: Introduction to Total Quality (8th Edition)
by (shelved 2 times as quality-management)
avg rating 4.14 — 14 ratings — published 2015
The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer (Hardcover)
by (shelved 2 times as quality-management)
avg rating 4.08 — 11,341 ratings — published 2003
Out of the Crisis (Paperback)
by (shelved 2 times as quality-management)
avg rating 4.01 — 4,560 ratings — published 1982
Quality Toolbox (Paperback)
by (shelved 2 times as quality-management)
avg rating 4.36 — 81 ratings — published 1995
ISO 9001:2015 in Plain English (Kindle Edition)
by (shelved 2 times as quality-management)
avg rating 4.15 — 101 ratings — published
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed (Paperback)
by (shelved 2 times as quality-management)
avg rating 3.94 — 1,140 ratings — published 2004
The Certified Quality Manager Handbook/With Supplemental Section (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.38 — 8 ratings — published 1999
Qualité - Sécurité - Environnement : Construire un système de management intégré (Paperback)
by (shelved 1 time as quality-management)
avg rating 4.00 — 1 rating — published 2002
Manager La Qualité Pour La Première Fois: Conseils Pratiques: Diagnostic, Plan D'action, Certification Iso 9001 (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.00 — 1 rating — published 2006
The Pause Effect: Now You Can Lead and Belong (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.93 — 14 ratings — published
ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization’s Outputs (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 5.00 — 2 ratings — published
ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard: Increasing the Quality of an Organization’s Outputs (Paperback)
by (shelved 1 time as quality-management)
avg rating 5.00 — 1 rating — published
The Quality Technician's Handbook (Hardcover)
by (shelved 1 time as quality-management)
avg rating 4.00 — 10 ratings — published 1986
Evaluation Fundamentals: Insights into Program Effectiveness, Quality, and Value (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 3.20 — 5 ratings — published 2014
Customer Escalation Management Handbook: Prevent and manage escalations. Achieve the best outcomes for your customers, employees and business. (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.50 — 2 ratings — published
The 15 Fundamental Laws of De-escalation: How To Put Out Fires, Not Start Them (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.17 — 81 ratings — published
Transforming Business with Program Management: Integrating Strategy, People, Process, Technology, Structure, and Measurement (Best Practices in Portfolio, Program, and Project Management)
by (shelved 1 time as quality-management)
avg rating 4.60 — 5 ratings — published 2015
Interpersonal Skills for Portfolio, Program, and Project Managers (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.88 — 17 ratings — published 2010
The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management (Hardcover)
by (shelved 1 time as quality-management)
avg rating 3.92 — 163 ratings — published 2007
The Standard for Program Management (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.86 — 182 ratings — published 2006
Program Management for Improved Business Results (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 2.75 — 8 ratings — published 2009
Requirements Management: A Practice Guide (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.41 — 22 ratings — published
Navigating Complexity: A Practice Guide (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 3.58 — 12 ratings — published 2014
Program Management (Fundamentals of Project Management)
by (shelved 1 time as quality-management)
avg rating 3.86 — 28 ratings — published 2010
Program Management Professional (PgMP) Handbook : A study guide for aspiring PgMP's and practicing program managers who want to maximize business benefits through successful program delivery
by (shelved 1 time as quality-management)
avg rating 4.18 — 17 ratings — published
Managing Change in Organizations: A Practice Guide (Paperback)
by (shelved 1 time as quality-management)
avg rating 0.0 — 0 ratings — published
Practitioner's Guide to Program Management (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 3.81 — 26 ratings — published
The Standard for Program Management – Fourth Edition (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.62 — 8 ratings — published
Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management, Third Edition (2013) and Other Best Practices (Best ... Program, and Project Management Book 6)
by (shelved 1 time as quality-management)
avg rating 5.00 — 1 rating — published
Performance Metrics: The Levers for Process Management (Hardcover)
by (shelved 1 time as quality-management)
avg rating 3.75 — 4 ratings — published 2013
Customer Service Skills for Success (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.35 — 43 ratings — published 2000
Customer Service: A Practical Approach (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.81 — 36 ratings — published 1995
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by (shelved 1 time as quality-management)
avg rating 3.68 — 147 ratings — published 2004
Customer Journey Mapping (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.28 — 18 ratings — published
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.50 — 2 ratings — published
The New Science of Fixing Things: Powerful Insights About Root Cause Analysis That Will Transform Product and Process Performance (Paperback)
by (shelved 1 time as quality-management)
avg rating 4.43 — 7 ratings — published
Root Cause Analysis: A Tool for Total Quality Management (Hardcover)
by (shelved 1 time as quality-management)
avg rating 4.33 — 6 ratings — published 1993
Making Change Work: Practical Tools for Overcoming Human Resistance to Change (Paperback)
by (shelved 1 time as quality-management)
avg rating 3.64 — 11 ratings — published 2003
Juran's Quality Handbook 7E (PB)
by (shelved 1 time as quality-management)
avg rating 4.25 — 8 ratings — published
Root Cause Analysis: The Core of Problem Solving and Corrective Action (Hardcover)
by (shelved 1 time as quality-management)
avg rating 3.75 — 51 ratings — published 2009
Total Quality Management: Key Concepts and Case Studies (Paperback)
by (shelved 1 time as quality-management)
avg rating 4.00 — 3 ratings — published
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 3.84 — 25 ratings — published 2013
Business Process Mapping: A Simple Guide to Process Improvement (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.09 — 33 ratings — published
Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills (Paperback)
by (shelved 1 time as quality-management)
avg rating 4.06 — 34 ratings — published
Creating a Customer Service Mindset (Paperback)
by (shelved 1 time as quality-management)
avg rating 2.83 — 6 ratings — published
Designing Customer Service Processes (Winning in Service Markets Series Book 6)
by (shelved 1 time as quality-management)
avg rating 3.00 — 1 rating — published
Achieving Customer Experience Excellence through a Quality Management System (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 3.00 — 2 ratings — published
Customer Escalations Management: The Golden Recipe (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.98 — 901 ratings — published
Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success (Kindle Edition)
by (shelved 1 time as quality-management)
avg rating 4.36 — 22 ratings — published
“If you feel you don’t know the right people, turn to the next person you see on the street and introduce yourself—that connection could be the key to your future.”
― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
“Firestarters are able to make associations between similar situations and use lessons learned from one sphere of their lives to inform actions and thoughts in seemingly unrelated situations. They look for patterns of success, and then they pounce on situations that have proven to be generators of that success.”
― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
― Firestarters: How Innovators, Instigators, and Initiators Can Inspire You to Ignite Your Own Life
