Six Sigma for Business Excellence Quotes

“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.”
― Penelope Przekop, Six Sigma for Business Excellence

“Accomplishing our quality goals should be straightforward, efficient, and productive.”
― Penelope Przekop, Six Sigma for Business Excellence