“In a Nutshell - Six Ways To Make People Like You • Principle 1 - Become genuinely interested in other people. • Principle 2 - Smile. • Principle 3 - Remember that a person's name is to that person the sweetest and most important sound in any language. • Principle 4 - Be a good listener. Encourage others to talk about themselves. • Principle 5 - Talk in terms of the other person's interests. • Principle 6 - Make the other person feel important-and do it sincerely.”