PitchPL > PitchPL's Quotes

“Actions speak louder than words, and a smile says, ‘I like you. You make me happy. I am glad to see you.’ That is why dogs make such a hit. They are so glad to see us that they almost jump out of their skins. So, naturally, we are glad to see them.”
― Dale Carnegie, How to Win Friends & Influence People

“Why talk about what we want? That is childish. Absurd. Of course, you are interested in what you want. You are eternally interested in it. But no one else is. The rest of us are just like you: we are interested in what we want.”
― Dale Carnegie, How to Win Friends & Influence People

“Criticism is dangerous, because it wounds a person's precious pride, hurts his sense of importance, and arouses resentment.”
― Dale Carnegie, How to Win Friends & Influence People

“If some people are so hungry for a feeling of importance that they actually go insane to get it, imagine what miracle you and I can achieve by giving people honest appreciation this side of insanity.”
― Dale Carnegie, How to Win Friends & Influence People

“If you want to know how to make people shun you and laugh at you behind your back and even despise you, here is the recipe: Never listen to anyone for long. Talk incessantly about yourself. If you have an idea while the other person is talking, don’t wait for him or her to finish: bust right in and interrupt in the middle of a sentence.”
― Dale Carnegie, How To Win Friends and Influence People

“Remember that a person’s name is to that person the sweetest and most important sound in any language.”
― Dale Carnegie, How to Win Friends and Influence People

“If you want enemies, excel your friends; but if you want friends, let your friends excel you.”
― Dale Carnegie, How to Win Friends & Influence People

“The legendary French aviation pioneer and author Antoine de Saint-Exupéry wrote: “I have no right to say or do anything that diminishes a man in his own eyes. What matters is not what I think of him, but what he thinks of himself. Hurting a man in his dignity is a crime.”
― Dale Carnegie, How To Win Friends and Influence People

“Let's realise that criticisms are like homing pigeons. They always return home. Let's realise that the person we are going to correct and condemn will probably justify himself o herself, and condemn us in return.”
― Dale Carnegie, How to Win Friends & Influence People

“Welcome the disagreement. Remember the slogan, ‘When two partners always agree, one of them is not necessary.’ If there is some point you haven’t thought about, be thankful if it is brought to your attention. Perhaps this disagreement is your opportunity to be corrected before you make a serious mistake. Distrust your first instinctive impression. Our first natural reaction in a disagreeable situation is to be defensive. Be careful. Keep calm and watch out for your first reaction. It may be you at your worst, not your best. Control your temper. Remember, you can measure the size of a person by what makes him or her angry. Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding. Don’t build higher barriers of misunderstanding. Look for areas of agreement. When you have heard your opponents out, dwell first on the points and areas on which you agree. Be honest. Look for areas where you can admit error and say so. Apologize for your mistakes. It will help disarm your opponents and reduce defensiveness. Promise to think over your opponents’ ideas and study them carefully. And mean it. Your opponents may be right. It is a lot easier at this stage to agree to think about their points than to move rapidly ahead and find yourself in a position where your opponents can say: ‘We tried to tell you, but you wouldn’t listen.’ Thank your opponents sincerely for their interest. Anyone who takes the time to disagree with you is interested in the same things you are. Think of them as people who really want to help you, and you may turn your opponents into friends. Postpone action to give both sides time to think through the problem. Suggest that a new meeting be held later that day or the next day, when all the facts may be brought to bear. In preparation for this meeting, ask yourself some hard questions:”
― Dale Carnegie, How to Win Friends and Influence People

“If a person makes a statement that you think is wrong—yes, even that you know is wrong—isn’t it better to begin by saying: “Well, now, look. I thought otherwise, but I may be wrong. I frequently am. And if I am wrong, I want to be put right. Let’s examine the facts.” There’s magic, positive magic, in such phrases as: “I may be wrong. I frequently am. Let’s examine the facts.”
― Dale Carnegie, How To Win Friends and Influence People

“Of course flattery seldom works with discerning people. It is shallow, selfish and insincere. It ought to fail and it usually does. True, some people are so hungry, so thirsty, for appreciation that they will swallow anything, just as a starving man will eat grass and fishworms.”
― Dale Carnegie, How to Win Friends and Influence People

“in, carry the crown of the head high, and fill the lungs to the utmost; drink in the sunshine; greet your friends with a smile, and put soul into every handclasp. Do not fear being misunderstood and do not waste a minute thinking about your enemies. Try to fix firmly in your mind what you would like to do; and then, without veering off direction, you will move straight to the goal. Keep your mind on the great and splendid things you would like to do, and then, as the days go gliding away, you will find yourself unconsciously seizing upon the opportunities that are required for the fulfillment of your desire, just as the coral insect takes from the running tide the element it needs. Picture in your mind the able, earnest, useful person you desire to be, and the thought you hold is hourly transforming you into that particular individual . . . Thought is supreme. Preserve a right mental attitude – the attitude of courage, frankness, and good cheer. To think rightly is to create. All things come through desire and every sincere prayer is answered. We become like that on which our hearts are fixed. Carry your chin in and the crown of your head high. We are gods in the chrysalis.”
― Dale Carnegie, How to Win Friends and Influence People

“Don’t criticise, condemn or complain.”
― Dale Carnegie, How to Win Friends & Influence People

“Could my opponents be right? Partly right? Is there truth
or merit in their position or argument? Is my reaction one
that will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further away
or draw them closer to me? Will my reaction elevate the estimation good people have of me? Will I win or lose?
What price will I have to pay if I win? If I am quiet about it,
will the disagreement blow over? Is this difficult situation
an opportunity for me?”
― Dale Carnegie, How to Win Friends & Influence People

“Let me repeat that. You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”
― Dale Carnegie, How to Win Friends and Influence People

“George B. Johnston of Enid, Oklahoma, is the safety coordinator for an engineering company. One of his responsibilities is to see that employees wear their hard hats whenever they are on the job in the field. He reported that whenever he came across workers who were not wearing hard hats, he would tell them with a lot of authority of the regulation and that they must comply. As a result he would get sullen acceptance, and often after he left, the workers would remove the hats. He decided to try a different approach. The next time he found some of the workers not wearing their hard hat, he asked if the hats were uncomfortable or did not fit properly. Then he reminded the men in a pleasant tone of voice that the hat was designed to protect them from injury and suggested that it always be worn on the job. The result was increased compliance with the regulation with no resentment or emotional upset.”
― Dale Carnegie, How To Win Friends and Influence People

“I have also eliminated criticism from my system. I give appreciation and praise now instead of condemnation. I have stopped talking about what I want. I am now trying to see the other person’s viewpoint. And these things have literally revolutionized my life. I am a totally different man, a happier man, a richer man, richer in friendships and happiness—the only things that matter much after all.”
― Dale Carnegie, How To Win Friends and Influence People

“If you come at me with your fists doubled,” said Woodrow Wilson, “I think I can promise you that mine will double as fast as yours; but if you come to me and say, ‘Let us sit down and take counsel together, and, if we differ from each other, understand why it is that we differ, just what the points at issue are,’ we will presently find that we are not so far apart after all, that the points on which we differ are few and the points on which we agree are many, and that if we only have the patience and the candor and the desire to get together, we will get together.”
― Dale Carnegie, How to Win Friends & Influence People

“Happiness doesn’t depend on outward conditions. It depends on inner conditions. It isn’t what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about it.”
― Dale Carnegie, How To Win Friends and Influence People

“When we are right, let’s try to win people gently and tactfully to our way of thinking, and when we are wrong – and that will be surprisingly often, if we are honest with ourselves – let’s admit our mistakes quickly and with enthusiasm. Not only will that technique produce astonishing results; but, believe it or not, it is a lot more fun, under the circumstances, than trying to defend oneself.”
― Dale Carnegie, How to Win Friends and Influence People

“The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned.”
― Dale Carnegie, How To Win Friends and Influence People

“I am grateful because these people come to see me. They make it possible for me to make my living in a very agreeable way. I’m going to give them the very best I possibly can.”
― Dale Carnegie, How to Win Friends and Influence People

“wrongdoers, blaming everybody but themselves. We”
― Dale Carnegie, How to Win Friends and Influence People

“Drifting into the President’s private office, he heard Coolidge say to one of his secretaries, “That’s a pretty dress you are wearing this morning, and you are a very attractive young woman.” That was probably the most effusive praise Silent Cal had ever bestowed upon a secretary in his life. It was so unusual, so unexpected, that the secretary blushed in confusion. Then Coolidge said, “Now, don’t get stuck up. I just said that to make you feel good. From now on, I wish you would be a little bit more careful with your punctuation.”
― Dale Carnegie, How To Win Friends and Influence People

“Many persons call a doctor when all they want is an audience.”
― Dale Carnegie, How to Win Friends and Influence People

“When the late Lord Northcliffe found a newspaper using a picture of him which he didn’t want published, he wrote the editor a letter. But did he say, ‘Please do not publish that picture of me any more; I don’t like it’? No, he appealed to a nobler motive. He appealed to the respect and love that all of us have for motherhood. He wrote, ‘Please do not publish that picture of me any more. My mother doesn’t like it.”
― Dale Carnegie, How to Win Friends and Influence People

“A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this: PRINCIPLE 1 Begin with praise and honest appreciation. PRINCIPLE 2 Call attention to people’s mistakes indirectly. PRINCIPLE 3 Talk about your own mistakes before criticizing the other person. PRINCIPLE 4 Ask questions instead of giving direct orders. PRINCIPLE 5 Let the other person save face. PRINCIPLE 6 Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” PRINCIPLE 7 Give the other person a fine reputation to live up to. PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct. PRINCIPLE 9 Make the other person happy about doing the thing you suggest.”
― Dale Carnegie, How To Win Friends and Influence People

“But he did say that many people who go insane find in insanity a feeling of importance that they were unable to achieve in the world of reality. Then he told me this story:”
― Dale Carnegie, How To Win Friends and Influence People

“I may be wrong. I frequently am. Let’s examine the facts.”
― Dale Carnegie, How To Win Friends and Influence People