More on this book
Community
Kindle Notes & Highlights
What looks like a people problem is often a situation problem.
self-control is an exhaustible resource.
The bigger the change you’re suggesting, the more it will sap people’s self-control.
What looks like laziness is often exhaustion.
What looks like resistance is often a lack of clarity.
you want people to change, you must provide crystal-clear direction.
“Knowledge does not change behavior,”
Maybe small adjustments can work after all,
“What’s working and how can we do more of it?”
as we face more and more options, “we become overloaded. Choice no longer liberates, it debilitates. It might even be said to tyrannize.”
Any successful change requires a translation of ambiguous goals into concrete behaviors.
Negative emotions tend to have a “narrowing effect” on our thoughts.
When change works, it tends to follow a pattern.
