3.98 avg rating — 1,938 ratings

"This is a good primer. If you want to get a good overview, this is the book for you. It defines the newly emerging field of Service Design, describes processes for designing service and covers most methods used. Case studies are demonstrating some practice orientation."

3.94 avg rating — 16 ratings

"This is one of the earlier works and heavy in a good sense on case studies. It conveys a good impression how service desingners work."

really liked it 4.00 avg rating — 2 ratings

"The book exemplifies how the profession of designers is changing from "designing something" to "designing FOR something". Especially interesting is the last section of the book which reflects upon, how service design could play a role in the shaping of a new economy."

3.80 avg rating — 15 ratings

"Design is currently one of the most important success factors to create unique services and product. It's time to integrate design thinking into management thinking and manage design properly. This book presents cutting-edge research addressing this challenge."

3.87 avg rating — 190 ratings

"A solid and attractive work on current practices and methods for rock solid design research."