2 books
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1 voter
Public Relations
Mastering the Spotlight: Why Public Relation Management Is Your Brand’s Superpower
“
Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.
”
― Happy Customers
― Happy Customers
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